Customer Service

3 days ago


Sydney, Australia HERTZ Full time

_Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a ‘One Team’ culture which means at Hertz you will be exposed to all our different brands and be apart of a global multibrand team._
- To continue our success in the future of car rental, we’re looking for customer focused, high performing Customer Service Representative to join our exceptional team. We provide the keys for you to drive your career_
- **What are the Perks?**_
- _**Profit Sharing Program**_
- _**Generous discounts on our brands**_
- _**Employee Car Sales Program**_
- _**Car Leasing Program**_
- _**On-site Airport Parking**_
- _**Additional days leave per annum**_
- _**A focus on sustainability**_
- _**Targeted charity partnerships**_
- _**Key focus on wellbeing and safety**_
- _**WGEA Certified workplace**_

**About the Role?**

As a _Customer Service Representative, _you will be responsible for providing exceptional customer service and sales services to internal and external customers to ensure the continued growth and profitability of Hertz. You will be based at our Sydney Store and you may be required to work at other NSW stores within reasonable travel distance. In this role you will;
- Ensure a positive customer experience by greeting and engaging customers
- Complete rental and return transactions efficiently and accurately
- Sell Hertz rental options to our valued customers
- Ensure overall customer satisfaction by resolving issues
- Be involved in reservations of rental vehicles and associated requirements
- Work as part of a high performing team

**About You?**

To be successful in this position, our newest team member will have the following:

- Excellent communication skills, a positive attitude and ability to engage in verbal interaction with customers
- Previous experience in customer service or sales; experience in rental industry preferred
- Computer literacy skills required
- Flexibility of working hours (7-day shift work including weekends & public holidays may apply)
- A full and current AU driver’s licence with the ability to drive automatic vehicles
- Fully Vaccinated from COVID-19

**About the Offer?**

In return for your hard work and dedication, you will be rewarded with:

- **A competitive hourly rate & incentives**
- **Opportunities for career growth and development**
- **Full training and a company uniform**
- **A supportive team environment**
- **Leave loading & shift penalties applied to base hourly rates**
- **Employee Benefits and a motivating company culture**

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Monday to Friday
- Public holidays
- Weekend availability

Supplemental pay types:

- Overtime pay
- Penalty rates
- Performance bonus

Ability to commute/relocate:

- Sydney NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (required)


  • Director Operations

    7 months ago


    Sydney, Australia NSW Government -Department of Customer Service Full time

    Make a practical difference to NSW small businesses! - Exciting Ongoing employment opportunity - Total remuneration range: $225,740 - $249,843 commensurate with experience - Based in Parramatta **About the role** - Are you looking for an opportunity to be part of an organisation driven to help small businesses succeed and ensuring they have a voice to be...

  • Service Designer

    6 days ago


    Sydney, Australia NSW Department of Customer Service Full time

    **Service Designer, full time 12-month temporary role, flexible working model including hybrid options** Do you want to make an impact to the lives of 8 million+ lives in NSW by contributing to the Life Journey program and work in an inclusive and flexible hybrid-environment with endless opportunities to grow? **Yes? Then this role is for you** **Your key...


  • Sydney, Australia NSW Department of Customer Service Full time

    **Manager Customer Care, Intake and Triage** **Branch and Division**:Issues Resolution/Fair Trading Operations **Location**: Parramatta/Flexible **Term**: Ongoing/permanent **Grade**: Clerk Grade 11/12 **Salary range**: $139,787 - $161,663 + Super **Closing Date**: Tuesday 29th October (at 9.59am) **About the Role**: An exciting opportunity has become...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Customer Experience Designer, Ongoing, locations are flexible across NSW with hybrid working** An exciting opportunity has arisen for a Customer Experience Designer to join the Customer Experience team within Strategy and Innovation in Revenue NSW. ***To be successful in this role you will demonstrate**: - Proven experience in conducting qualitative...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Customer Support Officer, Ongoing & Temporary - Full Time & Part Time opportunities available** DCS is a great place to work, and it’s not just us saying that! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and...


  • Sydney, Australia Service NSW Full time

    **Customer Service Representative - Warriewood Service Centre** **Title**: Customer Service Representative (Service Centres) **Salary**: Service NSW Grade 3/4 ($67,176 - $81,920 pro-rata, plus employer's contribution to superannuation and annual leave loading) **Location: Warriewood Service Centre** **Employment Status**: Full Time Ongoing Role We are...

  • Network Services

    3 months ago


    Sydney, Australia NSW Department of Customer Service Full time

    **Network Services & Operations Officer** **Clerk Grade**: 7/8 base salary starting at $106,025 - $117,363, plus superannuation and leave loading **Employment Type**: 1x ongoing, full-time or part-time opportunity **Location**:Sydney, Bathurst, Gosford or Tweed An exciting ongoing opportunity has arisen for a Network Services and Operations Officer to...

  • Network Services

    3 months ago


    Sydney, Australia NSW Department of Customer Service Full time

    **Network Services & Operations Officer** **Clerk Grade**: 7/8 base salary starting at $106,025 - $117,363, plus superannuation and leave loading **Employment Type**: 1x temporary 12 month opportunity available, full-time or part-time **Location**:Sydney, Bathurst, Gosford or Tweed An exciting ongoing opportunity has arisen for a Network Services and...


  • Sydney, Australia NSW Department of Customer Service Full time

    **IT Service Cost Recovery Analyst, Ongoing opportunity based in Sydney, plus flexible/hybrid working options** - Ongoing position available - Grade 7/8, salary range: $106,025 - $117,363 + 11% super - Based in Sydney CBD (McKell), plus flexible working options available **About the role** The IT Service Cost & Recovery Analyst coordinates cost recovery...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Customer Support Officer** **Grade 3/4, Multiple Opportunities -Temporary/ Ongoing/ Full Time/ Part Time!** **What’s the Job?** *** Our Customer Service Officers are a dedicated team of customer service of customer service specialists with solid technical IT knowledge. DCS is a service provider and regulator, focusing on delivering first-class...

  • Advisor, Ministerial

    4 weeks ago


    Sydney, Australia NSW Department of Customer Service Full time

    **Advisor, Ministerial & Executive Service** - Clerk Grade 7/8 starting from $110,266 - $122,058 base, plus superannuation + leave loading + accrued flex leave + continuous professional development opportunities. - 1x ongoing, full-time opportunity - Hybrid working arrangements, with 3 days in Sydney CBD office - This role sits within the Customer Division...


  • Sydney, Australia NSW Department of Customer Service Full time

    **Role**: Registry Lead Officer, Marriage Services **Grade**: Clerk Grade 5/6 - (Base full-time salary range of $97,207 - $107,059, plus employer's contribution to superannuation and annual leave loading) **Employment Type**: Ongoing, Full-time **Location**: Pyrmont, with an in-office presence required up to five days a week This role sits within Births,...


  • Sydney, Australia NSW Department of Customer Service Full time

    **Manager Dispute Services - NSW Rental Commission** **Grade**: Clerk Grade 11/12 **Duration**: Ongoing **Location**: Sydney **About the Team** Do you want to make a difference in NSW's rental market? Join the Office of the Rental Commissioner at NSW Fair Trading. We are hiring a Manager Dispute Services to lead and manage case management of complex...


  • Sydney, Australia NSW Department of Customer Service Full time

    **Manager Dispute Services - NSW Fair Trading** **Grade**: Clerk Grade 11/12 **Duration**: Ongoing **Location**: Sydney **About the Team** Do you want to make a difference in NSW's rental market? Join the Office of the Rental Commissioner at NSW Fair Trading. We are hiring a Manager Dispute Services to lead and manage case management of complex tenancy...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Principal Service Designer** **Grade 11/12, Ongoing** **About this role** - **Flexible **working arrangements (remote working options, compressed flexible hours and more) - **Salary **$145,682- $175,260 plus superannuation and leave loading - **Innovative **and **exciting **digital projects - Multiple roles available with **career progression...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    Ongoing fulltime role based in Sydney CBD - Grade 7/8; Salary ranging from $101,907 - $112,849 base per annum plus super **About the Role** We are currently seeking to recruit an Information Services Officer within the PIC Digital Transformation team who will have responsibilities playing a role of supporting our Stakeholders and End Users of our Case...


  • Sydney, Australia F.S.M. [Food Service Machinery] Full time

    FSM is a well-established and growing importer of food service equipment. We supply throughout Australia via a nationwide distributor network and direct to the major fast food chains. An opportunity has arisen for a Warehouse/Customer Service person to support our NSW Sales team and liaise with our customers in the hospitality industry. We are looking for a...


  • Sydney, Australia NSW Government -Service NSW Full time

    **Customer Service Representative - Driver Tester Relief Pool** **SNSW Grade 5** **Temporary Contract Full Time up to 12 months** **Location: Sydney Metro** Service NSW is expanding our strong team of Driver Testers. If you are highly motivated and passionate about providing excellent customer service, we want to hear from you. Driver Testers facilitate a...


  • Sydney, Australia NSW Government -Customer Strategy & Technology Full time

    **About us** Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do - and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling....

  • Service Designer

    3 days ago


    Sydney, Australia The Customer Experience Company Full time

    **What to expect**: Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. We value our people, create space for them to lead and innovate, and work within a flat and flexible workplace that empowers everyone to create change. We believe that growth and learning is an on-going journey, and are...