Cleaning Account Manager

4 weeks ago

Milton, Australia Advent Facilities Management Full time

We are looking for highly motivated and results driven Cleaning Account Manager, who will oversee multi-million dollar National contracts under the guidance of a Senior Account Manager.
- Somebody with demonstrated customer service/people skills
- Positive attitude and an eagerness to learn
- Enjoys working with a diverse range of stakeholders at all levels of the organisation
- Who thrives in a fast-paced environment
- Detail oriented and good communication skills
- Values autonomy and accountability
- Works best in a goal-oriented environment

Your responsibilities will include:

- Create and maintain strong, positive relationships with all internal and external stakeholders
- Act as the client's primary point of contact for requests, feedback and escalation of issues
- Attend to all client requests and action appropriately, always providing excellent customer service
- Maintain accurate, up to date client files and operational documentation, including suppliers/contractors licences, insurances, certifications etc.
- Provide training on the use of the job management system to all users (clients, suppliers) and assist with any queries
- Assist with the engagement of new contractors/ suppliers and provide appropriate onboarding, induction and training to ensure works are completed correctly within SLA's
- Coordinate and schedule qualified contractors to FM/cleaning jobs, ensuring all job details are captured in the job management system, and invoices are correct and accurately processed
- Work closely with Accounts to process invoices and rectify any accounts/ invoice enquiries
- Assist in developing monthly client reports including other reports/ documentation as required
- Attend regular client meetings and site visits
- Work closely with the Senior Management by completing ad hoc/ administrative tasks as required
- Find any new business opportunities to assist in the growth of the business

**Salary**: $65,000.00 - $75,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

Work Location: In person

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