Customer Experience Officer

6 months ago


Mount Barker, Australia Arborgreen Full time

**Introduction**:
**About the Company**:
We’re a growing company with a tight-knit family-like community culture, and we are looking for excellence to be added to our team. Our company makes a difference to the environment by making tree planting faster, easier or cheaper for everyone.

Our Vision is to be Australia’s tree planting experts, eagerly sought after by businesses and local government. Supporting Australia’s tree-planting and landscaping professionals, our Brand Promise is to ensure the right tree-planting products are delivered on time by people who care.

Why work for us?

Arborgreen has a strong community environment comprising of a passionate team where everyone loves to support and share their knowledge with each other. Ongoing professional development is encouraged and provided. We want to challenge and grow every skill set you have.
- Competitive salary with monthly team incentives for achieving targets
- Flexible work arrangements
- Ongoing support, development and professional training
- Fantastic company culture where employees come first

**Description**:
About the Role

Arborgreen are currently seeking a dynamic individual to join our team as a Full-Time Customer Experience Officer at our Mount Barker Office.

As a key member of our Customer Service Team, you will play an essential role in maintaining day-to-day relationships with our valued customers.

Your primary responsibility will be to ensure an exceptional customer experience by leveraging strong critical thinking, data analysis, and research skills to maximize revenue opportunities through comprehensive solutions.

**Responsibilities**:

- Manage customer relationships, ensuring satisfaction through proactive communication and rapid response.
- Document customer interactions, process orders, and generate quotes with attention to detail.
- Collaborate cross-functionally to assess and resolve issues promptly.
- Provide personalized solutions for customer requests, utilizing research and critical thinking.
- Utilise data to improve service delivery, provide internal feedback, and identify areas for enhancement.
- Resolve complaints, convert dissatisfied customers, and meet performance metrics.
- Contribute to team meetings and operational improvements.
- Follow communication procedures and collaborate with product specialists for best-in-class support.
- Identify value-added service opportunities and collaborate for revenue generation.

**Skills and Experiences**:
**About You**:

- Customer-focused with excellent people skills.
- Strong multitasking abilities and quota achievement.
- Proficient in CRM systems and active listening.
- Attention to detail and solution-oriented mindset.
- Utilise critical thinking to:
anticipate and meet customer needs.
manage competing priorities.
understand customer needs.
leverage technology for customer service excellence.
effectively communicate complex information.
ensure precision in all tasks.



  • Mount Barker, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **SA, Adelaide Hills Recreation Centre - Mount Barker 5251** - Great career paths and development with an entrepreneurial organisation - Part time position - Opportunity to make a real difference to our community This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive...


  • Mount Barker, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...


  • Mount Barker, South Australia People's Choice Full time

    As a Support Member Service Consultant at People's Choice, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to build strong relationships with our members by listening to their needs, finding solutions to their problems, and aligning them with our products and services.


  • Mount Barker, South Australia Telstra Full time

    Empowering Customers Through Exceptional ServiceTelstra is seeking a skilled Retail Sales Consultant to join our team in-store. As a Customer Experience Specialist, you will play a crucial role in delivering outstanding customer service and providing customized solutions to meet the needs of our customers.About the RoleIn this multi-faceted role, you will be...


  • Mount Barker, South Australia Coles Full time

    Company OverviewColes is a leading Australian retailer committed to delivering exceptional customer experiences across its stores and distribution centres.Salary: $120,000 - $150,000 per annumJob DescriptionAs a Retail Operations Manager at Coles, you will play a critical role in supporting the Store Manager to drive operational excellence and deliver...


  • Mount Barker, South Australia Telstra Full time

    At Telstra, our purpose is to build a connected future so everyone can thrive.We're seeking a Sales and Customer Experience Consultant to join our team in-store. As a Retail Sales Consultant, you will be passionate about delighting Telstra's customers through outstanding customer service.You'll achieve this by providing an exceptional in-store customer...

  • Administrative Officer

    2 months ago


    Mount Barker, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 877870 **Location**: 5251 - MOUNT BARKER **Job status**: Short Term Contract **Eligibility**: Open to Everyone - **Barossa Hills Fleurieu Local Health Network, Country Health Connect, Mount Barker**: - **Salary**:ASO2 $58,709 to $63,154 p.a. (Pro-rata)**: - **Temporary Part time position up to 31 January 2025 - 0.2 FTE...


  • Mount Barker, Australia Maxima Full time

    Stable fulltime hours and entitlements - No study debt - Build your skill set - On-site parking available Would you love to kick start your Customer Service career whilst completing a nationally recognised qualification? Maxima, in partnership with the Mount Barker District Council, currently have an opportunity ***for a committed and motivated individual...


  • Mount Waverley, Australia The Salvation Army Full time

    Number of Positions Available: 1 - Start your career with The Salvation Army today! - We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. - ABOUT US - The Salvation Army is one of Australia’s...


  • Mount Barker, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 854904 **Location**: 5251 - MOUNT BARKER **Job status**: Casual **Eligibility**: Open to Everyone - **Women's and Children's Health Network, Child and Family Health Service (CaFHS), Mount Barker (5251)**: - **Salary - **Classification - ASO2 - Administrative Services Officer L2 - $29.57 to $31.81 per hour (Plus super and...


  • Mount Barker, Australia Elders Full time

    Nurture. Grow. Thrive. Accepting a role with Elders means you will be joining a team ready to support and grow your career. Be part of a culture that has been in the making for more than 180 years, a culture so strong it is almost tangible. Much like the farmers and communities we work with, you will experience, passion, dedication and resilience across all...

  • Water Project Officer

    3 months ago


    Mount Barker, Australia SA Government -HILLS AND FLEURIEU LANDSCAPE BOARD Full time

    **Hills and Fleurieu Landscape Board** **Job reference**: 621982 **Location**: 5251 - MOUNT BARKER **Job status**: Long Term Contract **Eligibility**: Open to Everyone **Water Project Officer** **As a Water Project Officer you will**: - Help lead water projects in partnership with land managers, stakeholders, and the community. - Provide technical advice...


  • Mount Barker, South Australia Dusk Full time

    About Our TeamAt Dusk, we're passionate about creating a warm and inviting atmosphere that makes customers feel at home. We're seeking a talented Customer Assistant to join our team and help us achieve our goals.Key Responsibilities:Deliver Exceptional Customer ExperiencesDrive Sales and Meet Performance IndicatorsDevelop and Maintain Visual Merchandising...

  • Mt Barker

    4 weeks ago


    Mount Barker, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 885935 **Location**: 5251 - MOUNT BARKER **Job status**: Ongoing **Eligibility**: Open to Everyone **SA Pathology** - **Salary: OPS1 - $30,171 - $55,500 p.a. (pro-rata) + Superannuation & Salary Sacrifice Benefits**: - **Salary: OPS2 - $58,709 - $63,154 p.a. (pro-rata) + Superannuation & Salary Sacrifice Benefits**: -...

  • Maintenance Officer

    7 months ago


    Mount Barker, Australia Southern Cross Care (SA, NT & VIC) Inc Full time

    **Be the difference. Enjoy great rewards and benefits.**: - ** Permanent Full Time position**: - ** Bupa Health Insurance and Goodlife Health Club discounts**: - ** Salary Packaging benefits up to $15,900 annually to maximise your take home pay** **About the role** The Maintenance Officer maintains a comfortable and safe living environment for the...


  • Mount Barker, South Australia Ampol Full time

    About Us">Ampol is one of Australia's largest convenience retailers, committed to making life easier for our customers. We're powered by our people and strive to exceed customer expectations in everything we do.Our Retail Team Members play a vital role in maintaining store presentation through effective merchandising, inventory management and stock control....


  • Mount Barker, Australia BankSA Full time

    **Join a supportive team in our Mount Barker branch**: - **Permanent Part time role - 33.5 hours per week**: - **Customer service role working with the local community **How will I help?** First up - you'll be one of the friendly faces of BankSA. We want to help all of our customers with all of their banking. Not just because it’s better for business -...


  • Mount Barker, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 876725 **Location**: 5251 - MOUNT BARKER **Job status**: Ongoing **Eligibility**: Open to Everyone - **Barossa Hills Fleurieu Local Health Network - Country Health Connect, Mount Barker**: - **Salary**:ASO2 $58,709 to $63,154 p.a. (Pro-rata)**: - **Permanent Part-time position working 26.25 hours per...

  • Facilities Officer

    4 months ago


    Mount Barker, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 860859 **Location**: 5251 - MOUNT BARKER **Job status**: Ongoing **Eligibility**: Open to Everyone - **Barossa Hills Fleurieu Local Health Network, Mount Barker District Soldiers Memorial Hospital**: - **Salary: WHA3 $1,106.10 - $1,117.60 per week (pro-rata)**: - **Permanent Part Time position available working 22.8 hours...


  • Mount Gravatt East, Queensland, Australia Cotton On Group Full time

    Cotton On Group is an Aussie brand with its feet on the ground and heart in its people.We're seeking a Chief Experience Officer to join our team at Typo Garden City.This is more than a job - it's about making a positive difference in everything we do.Benefits• Estimated annual salary: $80,000+• Competitive base salary + superannuation• 50% off Cotton...