Digital Service Desk Analyst

2 weeks ago


Melbourne, Australia Certus Recruitment Group Full time

**Digital Service Desk Analyst**
**Melbourne CBD**
**92-105k Salary + Super + Benefits**

Our enterprise-level client, a recognised name, is experiencing growth throughout Australia. Due to their ongoing commitment to excellence and their large digital transformation, they have an immediate opening for a Digital Service Desk Analyst to be based in Victoria, WA, or even NSW.

**As a Digital Service Desk Analyst, your duties will include**:

- Providing level 1-2 support to internal and external stakeholders
- Supporting onboarding and offboarding
- Recording incident requests from inception to resolution within a ServiceNow Environment
- Conducting incident investigations and analysis, Including troubleshooting when possible
- Information sharing and documenting identified issues, known errors, and procedures
- Working as part of a high-volume desktop support team
- Providing remote support
- Performing IT Installations and management

**Desired Experience**:

- 1+ years of related experience
- ServiceNow
- SCCM, Active Directory, and O365 knowledge
- Enterprise IT environments
- Experience in IT Support relating to hardware, software, network, and mobile device
- Onboarding new starters by setting up their hardware/user accounts and from there providing continual support for colleagues

**Certus Recruitment Australia is a specialist provider of sales, marketing, and IT recruitment services to the business community. Part of the Certus Recruitment Group, we operate throughout Australia, the UK, Europe, and North America.**

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Work Location: One location



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