Customer Sales Support Representative

3 months ago

Brisbane, Australia Sandvik Full time

Sandvik Mining and Rock Solutions

Customer Support Representative - Milton | Brisbane

We have an exciting opportunity for applicants with a passion for customer service Working from our new office facility at the Milton Green precinct, we are looking for a Customer Support Representative to service our customers with the ordering and quotations of Sandvik parts. This role is pivotal to the success of our business and most importantly, our customers operations.

About us

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 150 countries.

Here are some of the reasons you should work for Sandvik
- We have a huge focus on Safety, Health and Wellbeing. Our an annual wellbeing survey determines our Top 3 health and wellbeing focuses for the year to support our employees.
- We have the beautiful Milton Green Precinct that looks over the Brisbane River. Milton Green is one of Brisbane’s most desirable neighbourhoods, elevated by its location and strong sense of community.
- Our team is very supportive, and we have an exceptional onboarding and training process.
- We have a Social Club with many opportunities to mingle with colleagues outside of work.
- We have a diverse workforce which makes for a great place to work.
- Paid overtime penalty rates for overtime and weekends
- We take pride in career progression and upskilling our workforce.
- Option to work from home two days a week.
- We have an Employee Benefits Program which includes salary sacrifice options, and many other perks such as length of Service Recognition program and a company funded paid parental leave.
- Option to purchase up to two weeks additional annual leave per year

A day in the life of a Customer Support Representative

The more technical side of the role involves maintaining information through our Customer Relationship Management system that we refer to as ‘CRM’. You’ll also get to work within various e-commerce systems to handle transactions between Sandvik and the customer. As a global organisation, you’ll speak with a lot of different people from our supply chain network around the globe.

The Customer Support Team is a truly flexible team, working in a hybrid home (2 days per week) and office arrangement. We provide you with a ‘working from home’ kit (laptop, monitors, wireless keyboard and mouse, internet dongle) to allow you to be set-up for success.

To be successful, you need to have;

A passion for customer service so you can support our customers exceptionally well You bring with you at least 2 years of customer service in a role/industry such as telecommunications, insurance, retail, hospitality or any other industry that provides excellent customer service.

You will also need to have a great work ethic which is honest, professional and demonstrates integrity, as this is the kind of attitude we want to present to our customers. As a member of a team, flexibility, adaptability to change, and good communication skills are some of the essential qualities you will bring to ensure your success. You will enjoy being part of a team who work collaboratively as well as autonomously. It goes without saying (almost) that an excellent phone manner, and a can-do attitude is a must.

This is a permanent role that requires flexibility around start and finish times because we provide customer service to the differing time zones from New Zealand to Western Australia.

Agencies need not apply.

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Talent Acquisition Specialist
- Annaliese Fisher_

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