Fso (First Service Offer) Co-ordinator

2 months ago

Melbourne, Australia GEA Group Full time

**FSO (First Service Offer) Co-ordinator**:
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success - come and join them We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

Why join GEA

**Job information**

**Reference Number**

JR-0027681

**Job function**

Service

**Position type**

Full time

**Site**

14 - 24 Mace Way, Melbourne VIC 3045

The Co-ordinator requires strong collaborative skills and the ability to work globally with colleagues to discuss the team's service and parts offers and highlight key sales service benefits to customers who have recently invested in new GEA equipment. S/he will liaise and coordinate FSO activities between project and local service teams; creating and presenting service offers to customers. This requires a thorough knowledge of mechanical and/or process equipment.

Additionally this role involves full internal technical support for the sales teams as well as liaising with customer maintenance personnel. The position holder will have a focus on driving technical support offering to our customers and maintaining brand health through the various divisions.

S/he will understand the concepts of maintenance strategies and equipment criticality analyses from a service and parts requirement for complete processing lines.
- The key management priorities and tasks for the role:_
- Plan and prepare Recommended Spare Parts List for all Australian projects which require a FSO.
- Coordinate FSO activities closely with Divisions and Service and Sales Teams.
- Liaise with Divisions in preparation and planning of Recommended Spare Parts lists and Service Offers, including Service Level Agreements (SLA’s).
- Provide regular progress reports on servicing and preventative maintenance, updates on projects, feedback on observations from customer sites as well as ideas for companywide improvements.
- Provide regular customer feedback to the engineering, product development and innovation teams on product values.
- Identify business development and “add-on” sales opportunities as they relate to specific service sales.
- Building up and maintaining relationships with various internal and external stakeholders and building a network of contacts within the region of responsibility.
- Meet targets as set by management
- Your responsibilities and tasks:
The Co-ordinator requires strong collaborative skills and the ability to work globally with colleagues to discuss the team's service and parts offers and highlight key sales service benefits to customers who have recently invested in new GEA equipment. S/he will liaise and coordinate FSO activities between project and local service teams; creating and presenting service offers to customers. This requires a thorough knowledge of mechanical and/or process equipment.

Additionally this role involves full internal technical support for the sales teams as well as liaising with customer maintenance personnel. The position holder will have a focus on driving technical support offering to our customers and maintaining brand health through the various divisions.

S/he will understand the concepts of maintenance strategies and equipment criticality analyses from a service and parts requirement for complete processing lines.
- The key management priorities and tasks for the role:_
- Plan and prepare Recommended Spare Parts List for all Australian projects which require a FSO.
- Coordinate FSO activities closely with Divisions and Service and Sales Teams.
- Liaise with Divisions in preparation and planning of Recommended Spare Parts lists and Service Offers, including Service Level Agreements (SLA’s).
- Provide regular progress reports on servicing and preventative maintenance, updates on projects, feedback on observations from customer sites as well as ideas for companywide improvements.
- Provide regular customer feedback to the engineering, product development and innovation teams on product values.
- Identify business development and “add-on” sales opportunities as they relate to specific service sales.
- Building up and maintaining relationships with various internal and external stakeholders and building a network of contacts within the region of responsibility.
- Meet targets as set by management

Your profile and qualifications:

- Customer Service Focus
- Excellent written and oral communication skills
- Strong collaboration skills (both locally and globally)
- Able to work in a team and autonomously

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