Customer Service Consultant Role
2 weeks ago
We are seeking an experienced Customer Service Consultant to join our team in Brisbane.
In this role, you will report directly to the Customer Service Manager and be responsible for delivering exceptional customer service, sales, and support via phone and email.
The core responsibilities of this position include:
- Receiving inbound calls and email enquiries from domestic customers and responding promptly to their queries
- Proactively making outbound calls to our existing customers to promote our products and services and identify new business opportunities
- Resolving customer complaints quickly and accurately while maintaining a high level of professionalism
- Scheduling appointments for residential customers and ensuring seamless communication throughout the process
- Converting incoming enquiries into sales opportunities and contributing to the achievement of sales targets
- Liaising with colleagues to ensure effective collaboration and teamwork
- Maintaining accurate records and databases by ensuring customer information is up-to-date and compliant
Requirements for this role include:
- Experience working in customer service or call centre environments (essential)
- Demonstrated ability to convert inquiries into sales and achieve sales targets
- Proficiency in using multiple database systems, email programs, and software packages including Word and spreadsheets
- Excellent verbal and written communication skills
- Able to work calmly under pressure while multi-tasking and prioritizing tasks effectively
- Proven problem-solving skills and ability to think critically
- Ability to deliver a 'wow' experience to customers and provide exceptional customer service
- Ability to work collaboratively as part of a team to support colleagues
- Professional, reliable, and punctual with a strong work ethic
This is a full-time position with a competitive salary range of $60,000 - $80,000 per annum, depending on experience. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, please apply.
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