Operation Support Co-ordintor

2 weeks ago

Canberra, Australia Serco Full time

Join a large global company supporting Serco Immigration network
- Responsible for ensuring the delivery of all resourcing requirements across two contract Justice and Immigration
- Let us help Develop your skill set further with progression for Career advancement

**About You**

You will be passionate about a career in Operations, self-motivated and able to work with mínimal direction. You are process driven and will be able to juggle multiple projects and can prioritise effectively to meet deadlines, while displaying exceptional stakeholder engagement. You will be flexible and maintain composure in challenging situations displaying creative problem solving. You are a respectful and professional person who demonstrates exceptional moral values in everything you do.

You will be an experienced workforce planner with the ability to deliver all resourcing requirements across the Justice & Immigration (J&I) business within Serco. You will have experience in strategic workforce modelling, resource planning and management, providing detailed analysis of resourcing issues and data reporting. You will have excellent stakeholder management skills with strong written and verbal communication. You are organised with an administration focus. You are a respectful and professional person who demonstrates exceptional moral values in everything you do.

**About the Role**

Reporting to the National Operations Resourcing Manager, the key purpose of this role is to work with key stakeholders across the Immigration business and to be the key contact for coordination of International removals, domestic transfers and charters.

You will also establish and work closely with internal and external stakeholders and undertake key business activities such as; planning, coordinating movements of unlawful non-citizens and property/cargo, coordinate staff to attend training, preparation of reports including graphs and templates of new policies, review operational documentation in preparation for approvals within agreed timeframes.

To be successful in this role, you will have:

- The highest levels of personal integrity and ethical behaviour.
- Tertiary Studies in a Business Administration, Finance, Human resources or equivalent experience within a medium to large company.
- Excellent knowledge of reporting systems & Microsoft suite.
- Operational experience within a workforce planning position supporting small to medium business.
- Demonstrated workforce planning experience with proven examples in stakeholder management and implementing strategy to improve resourcing across a business.
- Demonstrated analytical, planning and decision-making skills.
- Experience working with reporting teams to collaborate and drive business improvement.
- Ability to ensure financially responsible outcomes are achieved for the business.

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes national police check as an essential selection component for this role.

**What We Offer**
- Serco is the first and only private company that offers employees the exclusive access to the largest gyM/Fitness centre network through the Fitness Passport. Further huge amounts of employee benefits accessible internally.
- Attractive hourly rate and further earning capacity on penalties and allowances.
- Role covered by an Enterprise Agreement that secures fair working conditions including regular wage reviews.
- Work in a team where your expertise is recognised, and your contribution truly valued with opportunities for ongoing training and support.
- Work-life balance.

**About Us**

We are trusted to ensure the safety and wellbeing of people in our care across Australia’s network of immigration centres. Our team provides fully integrated services across facilities management, accommodation, catering, welfare, engagement, security, transport, and escorting. We are committed to treating people in our care with dignity and respect in a safe and secure environment.

**Join Us**

Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.

We are committed to diversity and we encourage people from different backgrounds including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse and people with disabilities to apply.

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