Aps 6 Service Designer

2 months ago

Newcastle, Australia face2face Recruitment Full time

**Closing Date**:28 November 2023, 9:00 AM

**face2face reference**:593739
**Location**:Newcastle, NSW or Adelaide, SA
**Hours**:Full-time
**Contract length**:12 Months Contract + Possible Extension (Pending approval)
**Entry requirements**:Australian Citizen + Pre-engagement Check
**Pay range**:$60.26 hourly ex super

**About the role**:
The APS6 Service Designer is a team membership position that may be required to perform work that involves team leadership and management responsibilities requiring the setting of priorities and managing workflows of a team.

The APS6 Service Designer is required to provide detailed technical, professional, policy, operational support and advice in relation to complex problems. Where required, the role will coordinate and assist in the strategic planning, program and project management and policy development that support the Agency’s objectives.

The position will have a considerable level of public contact in relation to complex, difficult or sensitive issues. It is required to liaise with a range of internal and external stakeholders in a representational role on behalf of the branch/division/Agency.

**Duties**:

- Researching and identifying insights contributing to Agency understanding of information.
- Co-creating and documenting current state service through design and research, to identify current participant and staff experience and business processes.
- Co-creating and co-facilitating process design improvements.
- Advocating for the voice and experience of participants and stakeholders through work processes. Co-facilitating design-thinking sessions with service users to design and test future service processes, channel and experiences.
-

**Required experience/skills**:

- Human-centred design: Proficiency in designing services and experiences that prioritise the needs and preferences of end users
- User research: Ability to conduct both primary and secondary research, including developing research plans and guides, conducting user research including interviews, surveys and workshops to gain insights into user pain points and opportunities
- Persona development: Creating user personas to represent different user groups and their characteristics
- Journey mapping: Skill in creating user journey maps to visualise and improve the user experience Service blueprinting: Proficiency in service blueprinting to define and map out service processes and enablers

**Desirable experience skills**:

- Visual design: Proficiency in visual design principles to create aesthetically pleasing designs
- Cross-functional collaboration: Ability to collaborate effectively with other team members and stakeholders Agile Methodologies: Familiarity with agile methodologies like Agile or Kanban

**Lisa Whitehorn**

**02 6199 5750**

APS

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