Service Designer

5 months ago

Newcastle, Australia DFP Recruitment Services Full time

**Job description**:

- **Immediate Start**:

- ** Federal Government opportunity in EL1 Classification.**:

- ** Sydney and Newcastle Location**:

- ** Hybrid Working arrangements.**

Our client is a Federal Government body that supports Australians and their families by valuing a positive contemporary attitude to disability. They are currently seeking an EL1 Service Designer to join the Design team.

The EL1 Service Designer is responsible for actively managing key internal and external stakeholder relationships and the role requires providing leadership, control, planning, resource management, performance management and decision making for the Team Membership and assigned Contractors working within the work area.

**Responsibilities of the role include but are not limited to**:

- Leading, researching and identifying insights contributing to understanding of information.
- Overseeing, creating, and documenting current state service through design and research, to identify current participant and staff experience and business processes.
- Leading and managing process design improvements.
- Advocating for the voice and experience of participants and stakeholders through work processes.
- Leading and facilitating design-thinking sessions with service users to design and test future service processes, channel and experiences
- Overseeing end-to-end service experiences in line with the Digital Service Standard, ensuring changes are based on participant and staff need and are consistent for all users across different touchpoints.
- Evaluating proposed solutions and design at both a conceptual and tactical level.
- Providing guidance, coaching team members and meeting the needs of service users with quality deliverables.

**The Primary Skillset required for this role**:

- Human-centred design: Proficiency in designing services and experiences that prioritise the needs and preferences of end users.
- User research: Ability to conduct both primary and secondary research, including developing research plans and guides, conducting user research including interviews, surveys and workshops to gain insights into user pain points and opportunities.
- Persona development: Creating user personas to represent different user groups and them characteristics.
- Journey mapping: Skill in creating user journey maps to visualise and improve the user experience.
- Service blueprinting: Proficiency in service blueprinting to define and map out service processes and enablers.
- Co-Design and Facilitation: Ability to lead co-design sessions with stakeholders and users to gather input and ideas.
- Design thinking: Strong understanding of design thinking methodologies and approaches
- Usability testing: Experience in conducting usability testing to validate service design concepts and products.
- Visual design: Proficiency in visual design principles to create aesthetically pleasing designs.
- Cross-functional collaboration: Ability to collaborate effectively with other team members and stakeholders.
- Agile Methodologies: Familiarity with agile methodologies like Agile or Kanban.

***

**To Apply**:
***
In order to be considered applicants are required to hold an
**Australian Citizenship. **If this sounds like the role for you, please submit an updated copy of your resume in MS Word document with a cover letter by hitting APPLY NOW or call Madhuri on 02 9200 3674 for more information.

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