Product Recovery

2 weeks ago

North Lakes, Australia IKEA Full time

**Job ID**: 225781

**Date posted**: 31/01/2024

**Our team within IKEA**

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

**What you need to know**

Working at IKEA has its benefits and rewards:

- $28.64 base hourly pay rate
- Above award rates and penalty rates (including Sunday and Public Holidays)
- Leave entitlements - 5 weeks Paid Annual, Paid Parental, Family & Community and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

- This role is Permanent Full-time, 76hrs/fortnight.
- The internal job title for this role is Product Recovery & Quality Coordinator
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

**About this work area**

As a Product Recovery & Quality Coordinator your responsibilities will include, but are not limited to:

- Ensuring product recovery, quality and compliance processes are upheld to exceed each customer’s expectations.
- Overseeing the daily operations of the team including, delegating tasks, ensuring staff have clear understanding of the task and deadlines, as well as coordinating breaks.
- Providing feedback on team performance and troubleshooting and providing solutions where needed.
- Overseeing product quality and compliance tasks to constantly improve customers’ product quality perception of our products.
- Working closely with the different functions of the store to ensure that common working routines and processes are followed related to product recovery, quality, and compliance.

As a Product Recovery & Quality Coordinator you are and/or have:

- Passionate about people’s everyday life at home and home furnishing, and you enjoy working in a fast-paced and future-oriented environment.
- You drive the operational focus and oversee the daily operations of the Product Recovery & Quality department, whilst ensuring co-workers approach their tasks with a strong focus on the customer transaction.
- You have good attention to detail, are solution focused and have a cost-conscious mindset.
- Adaptable and energetic, with strong verbal and written communication skills for successful stakeholder management.
- Friendly and comfortable with connecting and interacting with people.
- Comfortable with coordinating your team, setting priorities, and delegating responsibility.
- Able to deliver exceptional customer service and foster an inclusive and positive co-worker experience.
- Looking to develop and grow within the business

**We need people like you**

At IKEA, work is so much more than a job. Come join us

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