Project Coordinator/ Customer Success Lead

4 days ago

Sydney, Australia Fisher & Paykel Appliances Full time

The Role

Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centred appliance brand.

Our Opportunity - Project Coordinator/ Customer Success Lead (Builder)

Key responsibilities
- Be the primary contact for our builder customers, ensuring a smooth experience and excellent service.
- Collaborate and proactively engage with your customers and internal stakeholders on developing an aligned delivery plan for orders and projects.
- Partner cross-functionally with multiple departments and be the voice of the customer within the business.
- Drive adherence to efficient and effective processes and practice, consistent delivery, and timeliness to meet customers’ needs.
- Build strong partnerships with key customers ensuring that we are delivering effectively and delivering best in class service with continuous improvement front of mind to deliver on their strategic plans.
- Support inhouse teams on the achievement of sales targets, and growth aspirations as per internal and customer success plans
- Ensure JDE, Salesforce and other systems are current and accurate to ensure visibility of pipeline and customer fulfilment delivered to plan.
- Provide regular reporting updates on customer success team’s progress to the local and business unit.
- Actively pursue and recommend upsell opportunities with current established accounts, emphasising service, product features and benefits (packages, service, customer care, spare parts)
- Act as a brand ambassador in all interactions with customers ensuring the Fisher & Paykel brand image is upheld at all times.

To be successful in this role, you will
- A highly curious approach to learning the role, developing solutions and collaborative in their approach.
- Be strong analytically with the ability to evaluate sales data to provide future recommendations.
- A commitment to learn and develop within the role, and within the broader team environment.
- A desire to develop existing capabilities and become a promotable resource within the organisation fulfilling future roles.
- Demonstrate the ability to build long lasting relationships cross functionally.
- Be tenacious in seeking the best outcome for your customers.
- Have excellent communication skills with the ability to adapt to different stakeholders as appropriate.
- Be happy to work autonomously and make the right call using sound judgement.
- Have experience in negotiation and escalation.
- Be an effective problem-solver bridging the gap between client needs and our business needs.
- Be analytically minded with the ability to evaluate sales data to provide future recommendations.
- Have the knack to demonstrate insights to our key builder partners, whilst also promoting the valuable services that we have to offer.
- Experienced in customer service, project management, forecasting, demand planning.
- Ability to adapt and learn new sales & forecasting software platforms.

In return, you'll get
- Excellent development, growth, and progression opportunities
- Great leadership - on the job coaching & development.
- A commitment to collaboration - part of a team
- Superannuation scheme
- Generous product discounts for yourself, friends & family
- And access to our leading Whanau / Family Leave policy

Please submit your cover letter outlining your suitability along with your updated resume.

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

  • Project Coordinator-customer Success Lead

    4 months ago

    Sydney, Australia Fisher & Paykel Appliances Full time

    The Role Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique. We are driven by our values of being trusted, sustainably minded, innovative, generous, and...

  • Customer Success Lead

    1 month ago

    Sydney, New South Wales, Australia Care+Wear Full time

    Care+Wear is a rapidly expanding startup in the heart of NYC dedicated to enhancing patient comfort and satisfaction through innovative healthwear solutions.Job SummaryWe are seeking an exceptionally detail-oriented and intellectually curious individual to spearhead implementations and drive customer success for our healthcare partners. As a key member of...

  • Success Lead

    3 months ago

    Sydney, Australia MadeComfy Full time

    **Role Overview**: Lead our Property Owner and MadeComfy Pro Success teams, nurturing a high performance culture with a focus on customer satisfaction and retention. Provide multifaceted support and coordination to ensure operational efficiency and readiness across our MCP portfolio. Cross-functional support, starting at the prospecting stage and continuing...

  • Customer Experience Lead

    1 week ago

    Sydney, Australia NSW Government -Customer Strategy & Technology Full time

    **About us** Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do - and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling....

  • Customer Success Manager

    4 months ago

    Sydney, Australia NEXTDC Full time

    **Company Description** At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. As an Australian head officed, ASX100 listed company we...

  • Customer Success Lead

    1 month ago

    Sydney, Australia Haast Full time

    **About Haast**: We're not just talking about AI - we're building one of the first enterprise-grade LLM implementations that delivers real, measurable value to compliance and legal teams TODAY. For the last 2 years, we've been transforming how organisations handle compliance from a painful checkbox exercise into a smooth, intelligent process. Our AI-powered...

  • Digital Customer Success Lead

    7 months ago

    Sydney, Australia Employment Hero Full time

    **Description**: **Our mission and where you fit in**: At Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn...

  • Customer Success Team Lead

    4 days ago

    Sydney, Australia Stake Full time

    Stake is looking for a Customer Success Team Lead to join our team at our HQ in Bondi Junction with a flexible hybrid working model. Stake is more than a brokerage, we're one global brand that stands for progress. This is true for our customers but also for our team members. Stake is a digital brokerage offering seamless access to invest in shares. It is an...

  • PMO Lead

    1 month ago

    Sydney, Australia NSW Department of Customer Service Full time

    **PMO Lead** - ** Full Time (35hpw) to 30 June 2025**: - ** Sydney location with hybrid working**: - ** Salary starting from $145,378 + super** This newly established team’s purpose is to support the delivery of the strategic roadmap to consolidate and harmonise shared services operations and systems across the NSW public sector. Involving the...

  • Box Customer Success Lead

    3 weeks ago

    Sydney, New South Wales, Australia Box Full time

    This is a unique opportunity to work as a Box Customer Success Lead, joining one of the leading companies in Australia. With an amazing team that continues to grow rapidly, you will be part of the chance to join right as the company takes off.**Company Overview:** We are looking for a seasoned professional who understands the value of nurturing customer...

  • Customer Success

    7 months ago

    Sydney, Australia HAYS Full time

    Join a well know Australian Sturt-up on an initial 6 month contract **Customer Success/ Operations Lead** **Your new Company**: - Join a well know Australian Strat-up that provides HR tailored solutions, on an initial 6 month contract.**Role Description**: - We're seeking a Customer Success Manager to ensure their clients' success and satisfaction....

  • Customer Success Manager

    4 hours ago

    Sydney, Australia SG Consulting Limited Full time

    SG Consulting is an IT consulting firm based in New Zealand, Australia, and India and the business leaders come to us when they want enduring results. We find value across boundaries, develop insights to act on, and energize teams to sustain success. We are looking for a **CSM (Customer Success manager)/Program Director** for one of our clients in Sydney,...

  • Customer Success Lead

    6 days ago

    Sydney, Australia Annalect Full time

    About TRKKN What excites us at TRKKN is taking our clients' data-driven business to the next level. We (as a Marketing Technology Partner) are not only one of the largest Australian and European Google partners and a reseller in the area of Google Cloud & Marketing Platform, we are also a catalyst for innovative digital marketing ideas. Working for TRKKN...

  • Customer Success Lead

    1 week ago

    Sydney, Australia Hatch Full time

    ** This role is at Hatch (not for Hatch)** Hatch is supporting Hatch to find a great Customer Success Lead to join their sales team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Hatch. **About the role at Hatch** Over the past 6 months, Hatch...

  • Customer Success Manager

    1 month ago

    Sydney, Australia Nuix Full time

    **Description**: We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. Nuix is one of the greatest comeback Technology success stories in Australia, and we're making massive waves each day and we're carrying the torch on what "good" looks like. This extends to our People. We're fiercely passionate, love working at...

  • Client Success Manager

    21 hours ago

    Sydney, Australia Project Simpel Full time

    You will have ownership of our clients customer journey; including onboarding, training, and ongoing support to their organisation. Position Requirements: - Interest and/or experience in SaaS solutions - 2+ years in customer success or customer service role - Professional and patient phone manner Your responsibilities will include: - Supporting...

  • Customer Success Representative

    7 months ago

    Sydney, Australia PaidRight Full time

    Customer Success Representative PaidRight exists to restore trust between employers and employees when it comes to pay. We envision a world where employee payment compliance is a given and payroll data drives business optimisation. We are a small, well funded company that services some of the biggest names in the country and are currently looking for...

  • Project Officer

    6 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Project Officer** - Role type: Ongoing, Full-time opportunity - Salary: DCS Clerk Grade 7/8, annual base salary starting at $106,025 plus employer’s contribution to superannuation and annual leave loading - Location: Sydney/ Bathurst/Hybrid **About Cyber Security NSW** Cyber Security NSW is a whole-of-government function within the Digital.NSW division...

  • Lead Customer Success Manager

    21 hours ago

    North Sydney, Australia Open Text Corporation Full time

    **Lead Customer Success Manager (Strategic Program)**: - Req id: 31239- North Sydney, NSW, AU**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information...

  • Customer Success Specialist

    4 months ago

    Sydney, Australia Clipboard Full time

    Sydney, NSW- Full-Time- Customer Success- Customer Success SpecialistCustomer Success Specialist Clipboard is looking for a Customer Success Specialist to join our growing team in Sydney. About the Company Clipboard is an Aussie EdTech startup servicing schools with software products that ensure they get the most out of their extracurricular programs and...