Team Lead, Smb Account Management Aunz

6 months ago

Sydney, Australia TikTok Full time

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
TikTok's SMB Team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, and drive revenue and growth. From designing customer sales and service programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

**Responsibilities**:
We're looking for a skilled people manager to lead the SMB Account Management Sales Team in AUNZ. This role will build, scale and oversee our SMB Account Management team in AUNZ which is responsible for growing high value SMB advertisers through expert product adoption and engagement. You will develop and empower your high performing sales team to understand advertiser needs, identify solutions and deliver innovation to scale customer ROI across SMB. The team lead will partner closely with cross-functional teams including product, operations, marketing and more to optimize and scale programs.
1. Own and lead the growth of SMB's highest value customers in AUNZ
2. Lead and develop a team of high performing sellers
3. Develop and execute business strategies to grow team revenue at scale
4. Model best-in-class client service and commercial relationships
5. Establish yourself as a trusted advisor to high value customers
6. Demonstrate deep product knowledge and best practices with team and customers
7. Identify opportunities for innovation by collaborating with cross-functional teams
8. Model a high standard of professionalism with internal and external stakeholders
9. Create a psychologically safe and inclusive work environment

**Qualifications**:
Qualifications
1. Minimum 5-6 years of extensive experience in account management/client services roles in digital advertising
2. Minimum 2 years of management experience, leading and inspiring sales team while driving measurable business outcomes
3. Knowledge of the advertising industry with a strong understanding of the digital advertising ecosystem for AUNZ market
4. Proven track record of collaborating with cross-functional groups to produce meaningful results
5. Proactive attitude with excellent project management, organisational, and analytical skills
6. Strong attention to detail and a proven ability to balance multiple priorities and meet deadlines
7. Analytical skills and process management skills for scaled operations, high attention to detail and rigour, can-do attitude, and desire to learn

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

  • Smb Marketing Strategic Partnership Manager, Aunz

    7 months ago

    Sydney, Australia TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...

  • Smb Account Manager

    5 months ago

    Sydney, Australia Afterpay Full time

    Company Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel...

  • Smb Account Manager

    6 months ago

    Sydney, Australia Afterpay Full time

    **Company Description**: - Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. - So we expanded into software and started building integrated, omnichannel...

  • Creative Team

    6 months ago

    Sydney, Australia WPP AUNZ Full time

    **Job Type**:Full-time **Location**:Office location will be determined dependant on the right applicant, as we have offices based in Sydney and Melbourne where this role can be performed out of. Please note that some interstate travel may be required. WPP AUNZ are searching for a Creative Team (Art Director & Copywriter) or a talented ‘single’ to join...

  • Smb Account Manager, Outbound

    6 months ago

    Sydney, Australia Afterpay Full time

    **Company Description**: - Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. - So we expanded into software and started building integrated, omnichannel...

  • Smb Account Manager, Outbound

    6 months ago

    Sydney, Australia Afterpay Full time

    Company Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel...

  • Smb Account Manager, Outbound

    7 months ago

    Sydney, Australia Afterpay Full time

    Company Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel...

  • Account Executive

    6 days ago

    Sydney, Australia Relevance AI Full time

    Our low-code platform helps people build an AI Workforce consisting of AI Agents autonomously performing various functions. We enable companies to completely automate manual work with Agents, for example, outbound lead generation with our BDR agent (you'll get leads booked in by it ). For the first time ever, teams are only limited by their ideas instead of...

  • SMB Account Executive

    4 weeks ago

    Sydney, New South Wales, Australia Square Full time

    Job SummaryWe are seeking a highly motivated and results-driven SMB Account Executive to join our team. As an SMB Account Executive, you will play a critical role in driving business growth by building relationships with prospective merchants, generating new opportunities, and growing revenue through onboarding quality merchants.About the RoleThis is an...

  • Head of Sales

    7 months ago

    Sydney, Australia Adyen Full time

    Head of Sales - AUNZ **This is Adyen** Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to...

  • Account Manager, Premium Smb

    6 months ago

    Sydney, Australia Afterpay Full time

    **Company Description**: - Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. - To solve this problem, we expanded into software and built integrated...

  • Account Manager, Premium Smb

    6 months ago

    Sydney, Australia Afterpay Full time

    Company Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. To solve this problem, we expanded into software and built integrated solutions...

  • Smb Account Manager, Outbound

    5 months ago

    Sydney, Australia Hatch Full time

    ** This role is at Afterpay (Square) (not for Hatch)** Hatch is supporting Afterpay (Square) to find a great SMB Account Manager, Outbound to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Afterpay...

  • Smb Account Manager

    6 months ago

    Sydney, Australia Hatch Full time

    ** This role is at Afterpay (Square) (not for Hatch)** Hatch is supporting Afterpay (Square) to find a great SMB Account Manager - PSMB to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Afterpay...

  • Head of Sales

    7 months ago

    Sydney, Australia Adyen Full time

    **This is Adyen** Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...

  • Smb Account Manager

    3 months ago

    Sydney, Australia Procore Full time

    We’re looking for a** SMB Account Manager **to join Procore’s Sales team. In this role you’ll serve as the main point of contact for existing SMB accounts while also leveraging your understanding of Procore’s products and processes to maximise renewals and expansion. You’ll collaborate with Customer Success, other Sales members, and Solution...

  • Head of Sales

    6 months ago

    Sydney, Australia Adyen Full time

    This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the...

  • Manager, Smb Sales

    4 months ago

    Sydney, Australia Rippling Full time

    **About Rippling** Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take...

  • Technical Account Manager

    2 weeks ago

    Sydney, Australia Stripe Full time

    Technical Account Manager (AUNZ) **Who we are** **About Stripe** Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the...

  • Account Executive, Smb

    1 month ago

    Sydney, Australia DocuSign Full time

    **Company Overview**: Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until...