Customer Service Representative

5 months ago

Ormeau, Australia u&u Recruitment Partners Full time

Who are u&u?

Who are we partnering with?

Based on the sunshine coast, our client is one of the world's largest and most diverse building material manufacturers. They are loved for their innovation, professionalism and dependable products and services.

**The role**:
This role will be primarily responsible for assisting internal and external customers in a range of services and sales enquiries across the wide range of building products. Based at their design studio, you will be responsible for;
Assisting customers with service requests, order management, job scheduling for installations and deliveries;
Maintaining detailed and current knowledge of the company's products and services;
Providing customers with friendly professional advice on the products;
Confirming and processing call ups and service requests daily;
Adhering to pricing Matrix and use correct pricing authority codes including confirming all pricing with customers / reps before processing an order;
Complete returns as required ensuring that all customers are made aware of any impending changes;
Ensure that the documentation of client's orders, and stock control are filed and kept orderly and in accordance with company procedures;
Ensure all work areas, displays and office is maintained in a tidy, clean, and presentable manner at all times;
Prepare mail and deliver it to the post office daily;
Assist designated Sales Representative with daily needs; and

Provide back-up reception duties to visitors, including signing in and providing PPE for them to wear.

**What we are looking for**:
A strong blend of customer service coupled with an accurate eye for detail are essential skills required for this role;
Experience in a manufacturing / building / sales environment;
JDE experience advantageous;
Excellent communication skills and enthusiasm; and

High level of written and verbal communication skills.

Please submit your resume in Word format only.

Cassandra Waugh.

SENIOR ASSOCIATE, BUSINESS SUPPORT

Get in touch
Call me on 07 3232 9118
Visit me at the Brisbane offices
Connect with me on LinkedIn

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