Customer Service Representative

4 days ago

Ormeau, Australia Air Liquide Full time

Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.

The objective of this position is to handle inbound and outbound telephone calls from customers regarding products, services, orders, complaints, and other general enquiries.

**How will you CONTRIBUTE and GROW?**:

- Actively participate in the promotion and sale of new or complementary products and/or services whilst dealing with clients over the phone whenever appropriate opportunities arise and in an ethical manner.
- Receive and process orders for products delivery/return, breakdown services, or other services to be provided to hospitals, healthcare professional practices or to home patients in a timely manner.
- For homecare and sleep services: liaise with doctors, hospitals, and appropriate paying bodies to ensure approval of supply to patients. Liaise with patient/carer to propose delivery options according to ALH logistic rules. Conduct Preliminary Risk Assessments with patients/carers over the phone to maximise personnel’s safety.
- For medical gas supplies: provide hospital staff or healthcare professionals with product or delivery information according to ALH logistic rules. Obtain a copy of appropriate product licenses and authorisations from customers. Makes Safety Data Sheets available to customers as required.
- For diagnostics services: provide hospital staff or healthcare professionals information about sleep diagnostics. Liaise with patient/carer to propose diagnostic services options according to ALH rules.
- Responsible for complete and accurate data entry in the ALH data management system according to company procedures. Update ALH data management system when necessary.
- At all times maintain utmost confidentiality in the management, use, processing, sharing and all other dealings with client information or data in any form, written or otherwise.
- Use the ALH data management system to schedule any product delivery/return, preventative maintenance or breakdown service and any other service to suit client availability and needs whilst being mindful of the efficiencies and capacities of ALH delivery systems.
- Use the ALH data management system to book clients into retail CPAP clinics outlets for services to be performed in regards to CPAP./sleep services.
- Produce on-line delivery/service dockets.
- Attempt to resolve all customer difficulties and complaints with equipment by troubleshooting basic issues over the phone prior to committing further ALH resources to the problem.
- Effectively communicates with patients/carers, minimising any anxiety while providing operating instructions or guidance through any troubleshooting processes.
- Handle customers’ complaints in a professional manner, make all efforts to resolve them in a timely professional manner.
- Promptly escalate any unresolved complaints to the team leaders or relevant department for investigation after gathering all relevant information and briefing relevant parties. Ensure all complaints and compliments are documented in the IQMS system.
- Comply at all times with ALH policies and procedures and with all regulatory standards and legislations applicable to the role.

**Are you a MATCH?**:

- Show compassion and care towards customers.
- Some experience in a contact centre would be great (but not essential)
- Passion for providing good service.
- Ability to solve practical problems and respond to common enquiries from customers.
- Excellent computer literacy: ability to use Microsoft Excel, Word, Outlook. Ability to use or to rapidly acquire in depth knowledge of specific softwares

**We offer**:

- Family and Social Activities
- Salary + Super + free car parking + employee benefits
- Effective onboarding that includes training and support to ensure the successful applicant is comfortable in their role
- A professional environment with a focus on humans & wellbeing
- Salary Continuance Insurance
- Local and global opportunities
- Health and wellbeing initiatives
- Retail discount programs with over 350 retailers
- Career development opportunities

**APPLY NOW**

As part of the pre-employment process, potential employees are required to undertake background checks applicable to the requirements of the position i.e., reference checks, medical check, police check, and Australian working rights confirmation.

**Our Differences make our Performance**
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

**About Air Liquide**:
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrog

  • Customer Service Representative

    3 weeks ago

    Ormeau, Australia u&u Recruitment Partners Full time

    Who are u&u? Who are we partnering with? Based on the sunshine coast, our client is one of the world's largest and most diverse building material manufacturers. They are loved for their innovation, professionalism and dependable products and services. **The role**: This role will be primarily responsible for assisting internal and external customers in a...

  • Customer Service Representative

    1 week ago

    Ormeau, Queensland, Australia u&u Recruitment Partners Full time

    Who are u&u?Who are we partnering with?Based on the sunshine coast, our client is one of the world's largest and most diverse building material manufacturers. They are loved for their innovation, professionalism and dependable products and services.The role:This role will be primarily responsible for assisting internal and external customers in a range of...

  • Customer Service Representative

    3 weeks ago

    Ormeau, Australia Air Liquide Full time

    Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. The Role The successful applicant will be working with a supportive and friendly team and speaking with our valued customers every day....

  • Customer Service Representative

    3 weeks ago

    Ormeau, Australia Air Liquide Full time

    Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. You will be working with a supportive and friendly team and speaking with our valued customers every day. They will be calling you about...

  • Customer Service Representative

    5 days ago

    Ormeau, Australia Air Liquide Full time

    Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. The Role The successful applicant will be working with a supportive and friendly team The Role The successful applicant will be...

  • Customer Service Representative

    1 week ago

    Ormeau, Queensland, Australia Air Liquide Full time

    Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.The RoleThe successful applicant will be working with a supportive and friendly team The RoleThe successful applicant will be working with...

  • Customer Service Representative

    1 week ago

    Ormeau, Queensland, Australia Air Liquide Full time

    Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.You will be working with a supportive and friendly team and speaking with our valued customers every day. They will be calling you about...

  • Customer Service Representative

    1 month ago

    Ormeau, Australia Air Liquide Full time

    Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.The RoleThe successful applicant will be working with a supportive and friendly team The RoleThe successful applicant will be working with...

  • Customer Service Representative

    1 week ago

    Ormeau, Queensland, Australia Air Liquide Full time

    Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.The RoleThe successful applicant will be working with a supportive and friendly team The RoleThe successful applicant will be working with...

  • Customer Service Representative

    4 weeks ago

    Ormeau, Australia Air Liquide Full time

    Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.The RoleThe successful applicant will be working with a supportive and friendly team The RoleThe successful applicant will be working with...

  • Customer Service

    4 weeks ago

    Ormeau, Australia Stratco Full time

    **An Australian founded & grown company you can be proud of**: - ** Competitive Rate + Super + Penalties + Bonuses**: - ** Wellbeing Support I Inclusive Culture I Extended Training Program** **THE OPPORTUNITY** An exciting opportunity has become available for a **Retail Sales - Phone Consultant** based in our **Ormeau Sales Centre **at our QLD head...

  • Customer Service

    2 days ago

    Ormeau, Australia Stratco Full time

    **An Australian founded & grown company you can be proud of**: - ** Competitive Rate + Super + Penalties + Bonuses**: - ** Wellbeing Support I Inclusive Culture I Extended Training Program** **THE OPPORTUNITY** An exciting opportunity has become available for a **Retail Sales - Phone Consultant** based in our **Ormeau Sales Centre **at our QLD head...

  • Customer Care Representative

    2 weeks ago

    Ormeau, Australia Air Liquide Full time

    Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. The successful applicant will work as a member of a small team of accounts receivable representatives reporting to the Team Leader -...

  • Customer Care Representative

    2 weeks ago

    Ormeau, Australia Air Liquide Full time

    Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. The successful applicant will be working with a supportive and friendly team and speaking with our valued customers every day. They will...

  • Customer Care Representative

    1 week ago

    Ormeau, Australia Air Liquide Full time

    Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. An important function of this role is to ensure that our referred patients are educated about what sleep apnoea is, understand what to...

  • Customer Care Representative

    1 week ago

    Ormeau, Queensland, Australia Air Liquide Full time

    Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.The underlying objective of this position is to provide assistance to the National Collections Manager in the collection of all AIR...

  • Mobile Sales Representative

    1 month ago

    Ormeau, Australia Recruit Shop Full time

    EARN $65,000 pa + Super + Commission + Laptop + Phone Join A Well Established Cleaning Product Manufacturer & Supplier High Earning Potential | Training & Development | Long-Term Career  About The Company Our client is a manufacturer and supplier of cleaning products ranging from in-home use and vehicles. They have been serving their customers for over 25...

  • Mobile Sales Representative

    1 week ago

    Ormeau, Queensland, Australia LifeFlight Full time

    EARN $65,000 pa + Super + Commission + Laptop + Phone Join A Well Established Cleaning Product Manufacturer & Supplier High Earning Potential | Training & Development | Long-Term Career About The Company Our client is a manufacturer and supplier of cleaning products ranging from in-home use and vehicles. They have been serving their customers for over 25...

  • Sales Representative

    3 weeks ago

    Ormeau, Australia Star Aluminium & Steel Welding Full time

    Due to company growth, an exciting opportunity has arisen to join our new Brisbane branch. A leader in the design and manufacture of height access equipment, Star Aluminium manufacture standard and custom products in aluminium, mild steel and stainless steel. Ideally to have experience working in the safety access or Work Platform/ Scaffold industry, or a...

  • Sales Representative

    6 days ago

    Ormeau, Australia Star Aluminium & Steel Welding Full time

    Due to company growth, an exciting opportunity has arisen to join our new Brisbane branch. A leader in the design and manufacture of height access equipment, Star Aluminium manufacture standard and custom products in aluminium, mild steel and stainless steel. Ideally to have experience working in the safety access or Work Platform/ Scaffold industry, or a...