Customer Care Representative
1 week ago
Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.
An important function of this role is to ensure that our referred patients are educated about what sleep apnoea is, understand what to expect from a sleep study and generally support the patient to ensure they carry out their referring doctor's request.
**How will you CONTRIBUTE and GROW?**:
**b) Actively participate in, and promote, a patient focussed business unit, committed to providing patients with the highest standard of patient care and customer service.
**c) Process sleep study referrals received from medical practices, and liaise with referring doctors and surgeries where an amended sleep study referral is required.
**d) Ensure patient records within the ALH data management systems are complete, accurate and current with regard to personal and medical information according to company procedures.
**e) Perform confirmation procedures for patient appointments, as well as the scheduling or rescheduling of appointments and general appointment/calendar management for our clinical sites.**
**f) Liaise with other business units for information and guidance as required, to provide an exceptional patient experience.**
**h) Provide healthcare professionals with general information about sleep diagnostics.
**i) At all times maintain utmost confidentiality in the management, use, processing, sharing and all other dealings with client information or data in any form, written or otherwise.
**j) Effectively communicate with patients/carers, providing education as necessary around sleep studies and sleep apnoea and minimising any anxiety or concerns regarding the sleep study process.
**k) Handle customers’ complaints in a professional manner, make all efforts to resolve them in a timely professional manner.
**l) Promptly escalate any unresolved complaints to the team leaders or relevant department for investigation after gathering all relevant information and briefing relevant parties. Ensure all complaints and compliments are documented in the IQMS system.
**m) Comply at all times with ALH policies and procedures and with all regulatory standards and legislations applicable to the role.**
**Are you a MATCH?**:
- **Previous experience in a healthcare industry, customer service or high volume call centre is considered advantageous.**
- **Proven ability to read, analyse and interpret documents such as procedure manuals and work within strict guidelines and legislative requirements.**
- **Ability to solve practical problems and respond to common enquiries from customers.**
- **Commitment to creating a superior patient experience through proven customer service skills and an excellent phone manner.**
- **Team player with strong interpersonal and communication skills.**
- **Great organisation skills and ability to work autonomously under pressure in a high volume environment.**
- **Excellent computer literacy: proven ability to use or to rapidly acquire knowledge of google suite software and general CRM systems.**
**About Air Liquide**:
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
**Our Differences make our Performance
**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
-
Customer Care Representative
2 weeks ago
Ormeau, Australia Air Liquide Full timeAir Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. The successful applicant will be working with a supportive and friendly team and speaking with our valued customers every day. They will...
-
Customer Care Representative
1 week ago
Ormeau, Queensland, Australia Air Liquide Full timeAir Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.The underlying objective of this position is to provide assistance to the National Collections Manager in the collection of all AIR...
-
Customer Care Representative
2 weeks ago
Ormeau, Australia Air Liquide Full timeAir Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. The successful applicant will work as a member of a small team of accounts receivable representatives reporting to the Team Leader -...
-
Customer Service Representative
3 weeks ago
Ormeau, Australia u&u Recruitment Partners Full timeWho are u&u? Who are we partnering with? Based on the sunshine coast, our client is one of the world's largest and most diverse building material manufacturers. They are loved for their innovation, professionalism and dependable products and services. **The role**: This role will be primarily responsible for assisting internal and external customers in a...
-
Customer Service Representative
1 week ago
Ormeau, Queensland, Australia u&u Recruitment Partners Full timeWho are u&u?Who are we partnering with?Based on the sunshine coast, our client is one of the world's largest and most diverse building material manufacturers. They are loved for their innovation, professionalism and dependable products and services.The role:This role will be primarily responsible for assisting internal and external customers in a range of...
-
Customer Care Representative
6 days ago
Ormeau, Australia Air Liquide Full timeAir Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. The underlying objective of this position is to provide assistance to the National Collections Manager in the collection of all AIR...
-
Customer Service Representative
4 days ago
Ormeau, Australia Air Liquide Full timeAir Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. The objective of this position is to handle inbound and outbound telephone calls from customers regarding products, services, orders,...
-
Customer Service Representative
3 weeks ago
Ormeau, Australia Air Liquide Full timeAir Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. The Role The successful applicant will be working with a supportive and friendly team and speaking with our valued customers every day....
-
Customer Service Representative
5 days ago
Ormeau, Australia Air Liquide Full timeAir Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. The Role The successful applicant will be working with a supportive and friendly team The Role The successful applicant will be...
-
Customer Service Representative
3 weeks ago
Ormeau, Australia Air Liquide Full timeAir Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. You will be working with a supportive and friendly team and speaking with our valued customers every day. They will be calling you about...
-
Customer Service Representative
1 week ago
Ormeau, Queensland, Australia Air Liquide Full timeAir Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.The RoleThe successful applicant will be working with a supportive and friendly team The RoleThe successful applicant will be working with...
-
Customer Service Representative
1 week ago
Ormeau, Queensland, Australia Air Liquide Full timeAir Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.You will be working with a supportive and friendly team and speaking with our valued customers every day. They will be calling you about...
-
Customer Service Representative
1 month ago
Ormeau, Australia Air Liquide Full timeAir Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.The RoleThe successful applicant will be working with a supportive and friendly team The RoleThe successful applicant will be working with...
-
Customer Service Representative
1 week ago
Ormeau, Queensland, Australia Air Liquide Full timeAir Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.The RoleThe successful applicant will be working with a supportive and friendly team The RoleThe successful applicant will be working with...
-
Customer Service Representative
4 weeks ago
Ormeau, Australia Air Liquide Full timeAir Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.The RoleThe successful applicant will be working with a supportive and friendly team The RoleThe successful applicant will be working with...
-
Mobile Sales Representative
1 month ago
Ormeau, Australia Recruit Shop Full timeEARN $65,000 pa + Super + Commission + Laptop + Phone Join A Well Established Cleaning Product Manufacturer & Supplier High Earning Potential | Training & Development | Long-Term Career About The Company Our client is a manufacturer and supplier of cleaning products ranging from in-home use and vehicles. They have been serving their customers for over 25...
-
Mobile Sales Representative
1 week ago
Ormeau, Queensland, Australia LifeFlight Full timeEARN $65,000 pa + Super + Commission + Laptop + Phone Join A Well Established Cleaning Product Manufacturer & Supplier High Earning Potential | Training & Development | Long-Term Career About The Company Our client is a manufacturer and supplier of cleaning products ranging from in-home use and vehicles. They have been serving their customers for over 25...
-
Sales Representative
1 month ago
Ormeau, Australia Mercy Community Full timeEARN $65,000 pa + Super + Commission + Laptop + Phone Join A Well Established Cleaning Product Manufacturer & Supplier High Earning Potential | Training & Development | Long Term Career About The Company Our client is a manufacturer and supplier of cleaning products ranging from in-home use and vehicles. They have been serving their customers for over 25...
-
Sales Representative
4 weeks ago
Ormeau, Australia Recruit Shop Full timeEARN $65,000 pa + Super + Commission + Laptop + Phone Join A Well Established Cleaning Product Manufacturer & Supplier High Earning Potential | Training & Development | Long Term Career About The Company Our client is a manufacturer and supplier of cleaning products ranging from in-home use and vehicles. They have been serving their customers for over 25...
-
Sales Representative
3 weeks ago
Ormeau, Australia Star Aluminium & Steel Welding Full timeDue to company growth, an exciting opportunity has arisen to join our new Brisbane branch. A leader in the design and manufacture of height access equipment, Star Aluminium manufacture standard and custom products in aluminium, mild steel and stainless steel. Ideally to have experience working in the safety access or Work Platform/ Scaffold industry, or a...
