Service Delivery Manager

4 weeks ago

Canberra, Australia CDC Data Centres Full time

**About us**:
Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

**About the role**:
In this position, you will be responsible for ensuring the successful fulfillment of customer requirements. Your responsibilities will encompass stakeholder engagement, project oversight, and the coordination of internal teams to achieve performance objectives and enhance processes.

Other responsibilities include:

- Build and maintain strong customer/partner relationships to enhance customer satisfaction throughout pre
- and post-sales activities.
- Collaborate with CDC teams, harnessing their expertise when needed.
- Strengthen CDC's ties with key customers, their on-site teams, and their clients.
- Support contract delivery by meeting specified KPIs.
- Generate, refine, and furnish client reports while ensuring compliance with contracts.
- Review and prepare client reports for external distribution and assist clients in comprehending and addressing queries.
- Organise and oversee client monthly business reviews, quarterly operational and security audits, and other compliance activities.
- Coordinate managed services projects, including obtaining quotations from partners/suppliers and ensuring high-quality project delivery with client sign-off.
- Promptly address all client inquiries, ranging from operational concerns to project quote/proposal sourcing.
- Develop company policies and procedures to streamline the fulfillment of major customer requirements.

**About you**:

- Proven experience within an Account Management, Service Delivery capacity, (with an exposure to Government/ Defence being desirable)
- Demonstrated expertise in managing services for larger scale clients.
- Proficiency in contract management, SLA reporting, problem-solving, and client relationship building.
- Work effectively with delivery leads to ensure consistent and clear communication on existing projects.
- Achieve client satisfaction, retention and growth targets as per account plan
- Competency in Microsoft Office suite, Microsoft Project toolsets and source code management.

**Essential**:

- Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.

**How to Apply**:
If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.

  • Service Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia Leidos Full time

    Company DescriptionThe first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to make the world a safer, healthier and more efficient place, but we won't get far using existing ideas. We need incisive minds like yours to weave together information technology, engineering and science skills into practical solutions for...

  • Service Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia Infinite Consulting Full time

    Job Description Service Delivery ManagerLocation – ACT 12 months contract with 2x12 months extension options Australian Citizens with NV1 clearance Infinite Consulting is seeking an experienced and motivated Service Delivery Manager for our esteemed Federal Government Client. This is an immediate start for a 12 month initial contract with 2x12 months...

  • Service Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia Infinite Consulting Full time

    Service Delivery Manager- Location ACT:- 12 months contract with 2x12 months ext.options**:- Australian Citizens with current NV1 ClearanceInfinite Consulting is seeking an experienced Service Delivery Manager for our esteemed Large Federal Government Client. This is a 12 months initial contract with further extension options up to 2x12 monthsAbout the...

  • IT Service Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia KBR Full time

    Title: IT Service Delivery Manager (SATCOM) Your KBR future – delivering solutions and changing the world About KBR: We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world. KBR delivers science, technology and engineering solutions to governments and companies...

  • IT Service Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia KBR Full time

    Title:IT Service Delivery Manager (SATCOM)Your KBR future - delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR...

  • Service Delivery Manager

    3 weeks ago

    Canberra, Australia Peoplebank Full time

    Location: - Canberra- Job Type: - Contract- Posted: - about 6 hours ago- Contact: - Archna Singh- Discipline: - Executive IT - Reference: - 255949**About the Role** The client requires a Service Delivery Manager to provide effective delivery and sustainment of various cyber projects. **Indicative duties include, but are not limited to**: - Collaborate...

  • Service Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia Leidos Full time

    Company DescriptionIntroductionsEvery person at Leidos plays an important and valued role bringing science, engineering and technology together to produce practical solutions for our customers' most complex problems. It's how we help to make the world safer, healthier and more efficient - work that matters and a mission, like those of our customers, we are...

  • Service Delivery Manager

    3 weeks ago

    Canberra, Australia Ignite Specialist Recruitment Services Full time

    **Service Delivery Manger** ACT, Must have NV1. Initially 12 months with 2x12 months of extensions **Demonstrated Skills and experience.** - Collaborate with business and service providers to develop and document strategic improvements for the provision of IT services. - Establish and maintain effective relationships with internal and external service...

  • Service Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia Leidos Full time

    Company DescriptionIntroductionsWe're a large scale systems integration company, committed to delivering trusted solutions that help to safeguard Australia. With over 20 years' local experience and the backing of a 35,000 global network, we currently have over 1,000 employees mainly in Canberra and Melbourne. We're growing fast and are building a business...

  • IT Service Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia KBR, Inc Full time

    IT Service Delivery Manager (SATCOM) page is loaded IT Service Delivery Manager (SATCOM) Apply locations Canberra, Australian Capital Territory, Australia time type Full time posted on Posted Yesterday job requisition id R Title:IT Service Delivery Manager (SATCOM) Your KBR future – delivering solutions and changing the worldAbout KBR:We are a company of...

  • Service Delivery Manager

    4 weeks ago

    Canberra, Australia Australian Government Full time

    Canberra, ACT - Ongoing/Non Ongoing (Non-Ongoing will be offered for 12 months) - $117,268 to $133,394 + Superannuation **About the Branch**: The Digital Services Branch provides technology and expertise for the Clean Energy Regulator to deliver its strategic outcomes and regulatory obligations. **About the Section**: The Products and Services Section is...

  • Service Delivery Manager

    2 weeks ago

    Canberra, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (Your Why) As Service Delivery Manager you'll be responsible for ensuring customer satisfaction is high by providing quality services delivered to...

  • Service Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (Your Why)As Service Delivery Manager you'll be responsible for ensuring customer satisfaction is high by providing quality services delivered to...

  • Service Delivery Manager

    3 weeks ago

    Canberra, Australia Etainsolutions Full time

    Open To **NV1 Holders** Location **Canberra ACT** - The Delivery Manager position is expected to operate within the scope and delivery requirements set by the Program Leadership, guiding the Project team and ensuring alignment to the overall Program endorsed strategic direction. There is an expectation that this role will_ work - closely with the program...

  • Service Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia Rubix Solutions Full time

    NV- Business critical system Analytical and problemsolving skillsRubix Solutions is a boutique recruitment company working for some of the biggest blue chip clients globally. Our client, a leading IT consultancy are looking to hire a Service delivery manager with a NV1, based in Canberra.An outstanding opportunity has presented itself for a talented Service...

  • Service Delivery Manager

    1 month ago

    Canberra, Australia Datacom Full time

    Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.About the Role (Your Why)As Service Delivery Manager you'll be responsible for ensuring customer satisfaction is high by providing quality services delivered to...

  • Service Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia Etainsolutions Full time

    Open to:Holders of Negative Vetting Level 1Location: ACT, NSW, QLD, SA, VICAs the Technical Services Delivery Manager you will be overseeing all aspects of project delivery by managing budget, scoping and schedule whilst maintaining a high level of key stakeholder engagement and guiding relevant projects through project delivery.Cyber Security and...

  • Service Delivery Manager

    2 weeks ago

    Canberra, Australia Fujitsu Full time

    **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **About the role** Our Government client...

  • Service Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia Etainsolutions Full time

    Open ToNV1 HoldersLocationCanberra ACT The Delivery Manager position is expected to operate within the scope and delivery requirements set by the Program Leadership, guiding the Project team and ensuring alignment to the overall Program endorsed strategic direction. There is an expectation that this role will_ work- closely with the program team and other...

  • Service Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia Iron Mountain Full time

    Service Delivery Manager - ACT Hume , Australia Apply Now At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your...