Service Delivery Manager

7 months ago

Canberra, Australia Australian Federal Police (AFP) Full time

EMPLOYMENT TYPE - Ongoing Full time

LOCATION - ACT

AFP BAND & SALARY - Band 07, $113,563.00 - $121,628.00

JOB REFERENCE NUMBER - 12821

This advertisement is to fill current vacancies and create a merit pool for future ongoing or non-ongoing vacancies arising over the next 12 months.

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.

We recognise your contribution to our workforce and offer generous remuneration and conditions including:
Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
4 extra mandatory leave rest days per year
18 days of paid personal leave per year
Generous superannuation of 15.4%
16 weeks of paid maternity leave (after 12 months of service) + an additional 36 weeks of maternity leave without pay
Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement
Flexible and hybrid working arrangement that provides work/life balance
Health & wellbeing services - with a focus on early intervention, education and prevention
Access to ongoing training and professional development opportunities
What is the role?

Applications are sought from suitably qualified applicants wishing to be considered for the role of Service Delivery Manager (ICT).

Specialist Capability Systems deliver bespoke systems to different operational areas of the AFP. This role is responsible for working with a range of internal and external stakeholders to support the delivery of enterprise capabilities.

You will also be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below.

What will you do?

The Service Delivery Manager role is a senior role within Specialist Capability Systems. This role will work closely with other internal members such as Technical Specialists, Organisational Change Managers, Business Analysts and Project Managers. This role will support the delivery of several bespoke systems that are currently underway. Additionally, you will:
Ensure Business Service Level requirements are correctly articulated, having first aligned operational requirements with solution elements and capability imperatives, in support of the solutions being delivered by Project
Collaborate with CIO Service Delivery Manager and BAU Operational & Support Teams to develop appropriate service management processes & procedures, that align with current CIO Service delivery Management Framework
Align Business Governance and ICT Change Management requirements to maintain integrity & robustness of the solutions being delivered by Project Teams
Provide a single point of Contact between the Product Owner & CIO command with regard to Continuity of Service, Release & Change Management and Capability Development
Transition from Project Acceptance into Service to Sustainment Service Management for solutions being delivered by Project Teams
Working closely with the Product Owner, provide Contract Administration function, in support of the CIO Contract Manager, for all Third Party Management & Support contracts, for solutions being delivered by Project Team
Essential Requirements
A Negative Vetting 1 (Secret) security clearance or the ability to obtain one.
Minimum 5 years’ experience with IT service management and/or operations.
A good communicator with the ability to engage with both the business and technical stakeholders at different levels.
Desirable Requirements

The following skills and/or experience would be highly regarded:
Proven experience developing, championing and management of successful transition into service.
Additional Information
This position has been advertised in multiple locations however, the role is located in Canberra, ACT. Successful applicants must be willing to relocate to Canberra.
Selection Criteria
Achieve results
Communicates with influence
Contributes to strategic thinking
Cultivates productive working relationships
Shows personal drive and integrity
Technical knowledge and skills
Application

Please submit the following documents via our Jobs portal prior to the closing date and time:
Resume/CV - This will form the basis for determining your suitability against the position requirements and give the panel a clear outline of your current knowledge and qual

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