Customer Service Representative

3 weeks ago

Mulgrave, Australia ESE Recruitment Full time

The hiring company is at the forefront of revolutionising electronics test and measurement equipment, going beyond products to empower businesses with their cutting-edge solutions.

**The Role**:
You will play a crucial role as a Customer Service Specialist, tasked with creating memorable and seamless interactions for the clients. Your goal is to create moments of customer happiness.

**Key Responsibilities**:

- Become the primary touchpoint for customers seeking assistance, providing guidance, updates, and more with warmth and proficiency.
- Employ your analytical skills to dissect and address intricate issues, ensuring a satisfying resolution for each customer.
- Act as an ambassador for our products, effectively educating customers about our electronic measurement tools and software to aid their decision-making process.
- Champion the voice of the customer within our organisation by gathering valuable feedback to fuel our continuous improvement and innovation efforts.

**What We're Looking For**:

- A genuine empath who connects with people and their stories.
- Someone who flourishes in dynamic settings and can adapt with ease.
- A clear and effective communicator, capable of simplifying intricate concepts.
- A tech-savvy individual passionate about digital tools and learning.
- A team player who can collaborate effortlessly across departments.

**Why Join?**
- Step into an environment where your professional growth is not just encouraged but actively supported, opening up avenues for skills development and career progression.
- Be embraced by a culture that thrives on diversity and inclusivity, where every team member's uniqueness is not just recognized but celebrated.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: $34.00 per hour

Expected hours: No less than 40 per week

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Mulgrave, VIC: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

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