Product Specialist

2 weeks ago

Melbourne, Australia Device Technologies Australia Full time

**About us**

**Since 1992, Device Technologies has been dedicated to improving patients’ lives through leading edge technology and services,**supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world. Over 30 years, Device Technologies has developed a reputation for the quality, dedicated service and ongoing support provided by our people. With HQ in Sydney, the company continues to grow, representing over 200 trusted brands, and employing over 1000 highly skilled staff located across Australia, New Zealand and Asia.

Geared towards optimal performance, our culture is built on empowering our people to achieve their goals, aligning with wider business objectives. We focus on productivity, continuous improvement, career development and leadership nurturing to foster a superior workforce.

**The opportunity**

An exciting opportunity for a Full-time Product Specialist has recently become available within our Gastroenterology division at Device Technologies.

The role involves continuing the significant sales development of our Gastroenterology business.

**Key Responsibilities**:

- Achieve sales targets and deliver KPI’s.
- Manage specified sales territories, consistently develop and grow the territory through engagement with existing and new customers
- This is a customer facing role and it is expected that at least 80% of time will be spent in the field.
- Manage key accounts and target customers.
- Understand customers objectives, buying criteria and decision-making processes to form long-standing mutually beneficial partnerships.
- Attend to customer enquiries and needs.
- Develop sales strategies and tactics in conjunction with the National Sales Manager, ensuring alignment to the approved marketing plan, as well as implementation of these strategies and tactics.
- Submit monthly sales reports inclusive of sales forecasting and market intelligence including competitor information by the due date.
- Maintain accurate customer account records and customer database including customer targeting within Sales Force.
- Provide product information, demonstrations and training to customers.
- Manage product trials
- Enhance case management abilities via ongoing development of procedural and product knowledge, i.e. continuous self-learning.
- Following each procedure attended, ensure debrief with Gastroenterologists’/Surgeons/ NUMs in order to:

- Establish likes/dislikes regarding product/procedure.
- Reaffirm their preference for DT products.
- Obtain additional business.
- Set (or re-set) their expectations regarding ongoing DT personnel case attendance.
- Manage Consignment stock.
- Specifically, focus on building meaningful business relationships with ‘new’ customers, given their higher potential for conversion to DT products.
- Be available (and suitably organised, i.e. carry appropriate samples etc.) to discuss business growth opportunities with customers whenever the opportunity arises.
- Accurately document all valid issues (e.g. product, procedural etc.) in Sales Force, and pass on information, in a timely fashion, to National Sales Manager.
- Monitor Hospital consignment stock levels, and expiry dates and act upon re ordering opportunities, comply with all stock keeping requirements per policy.
- Develop/execute Hospital set-up deals.
- Ensure all customers are equipped with product collateral as required.
- Ensure all sustainable business growth opportunities are followed-up in a timely manner:

- Chase-up outstanding PO’s as required (with a particular focus on end of month)
- Complete all administrative tasks by the due date.
- Attend exhibitions, conferences and seminars as directed.
- Additional duties, sales-related activities & travel as required from time to time

**About you...**

At Device Technologies, we succeed through our commitment to four key values:
**Delivering Innovation** - We encourage and reward fresh ideas and are committed to supporting our people to make change.

**Seeking Collaboration** - We support each other in our combined mission to help others achieve their goals.

**Taking Ownership** - We believe in equipping our people to take responsibility and accountability in their roles and trust them to get the job done.

**Practising Good Business** - Our success is built on a mix of intuition and experience and we foster an environment where all voices are heard and nobody is afraid to make mistakes.
- We are looking for an energetic person with a strong customer and clinical focus who is able to develop and maintain strong business relationships.
- Have a positive focus on high quality performance and strategic sales development.
- Have good problem-solving skills.
- Have a solid clinical understanding in the field of Endoscopy or Gastroenterology.
- Demonstrate the ability to learn quickly and accurately, and an overt drive to succeed.
- Can work unsupervised and make decisions in a team environment.
- Have good communication

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