Product Support Specialist

2 weeks ago

Melbourne, Australia Connective Broker Services Full time

**Product Support Specialist**
- Ideal role for new graduates seeking to kickstart their careers
- Flexible hybrid working environment
- Australia's leading aggregator with the latest technology
- Be part of a strong and vibrant culture

Come and join Australia's leading aggregator to advance your career and work with the latest technology in a new and modern office space

**The Business**

Connective is an innovative fintech company and the preferred choice for leading Australian brokers. Our customers are mortgage and asset finance brokers and we are driven to be the business partner they can't imagine doing business without. Our award-winning CRM software 'Mercury' is the flagship of the Connective business.. With award winning products and a progressive culture, we are the employer of choice for dynamic professionals.

**The Opportunity**:
As a Product Support Specialist, you will ensure that all Lender requests are actioned. Your responsibilities will include monitoring, creating, and updating Products' details such as interest rates. This includes the daily monitoring of the test harness dashboard, and regular follow-up with lenders. You will also perform quarterly and half-yearly audits on lender products.

**Key Responsibilities**:

- Accuracy of Work:

- Work is completed in a manner that meets brand expectations and guidelines.
- Processes and workflows are adhered to when completing tasks.
- Accurately update lender product information in software and lender articles in WordPress.
- Process Audits quarterly according to defined schedule.
- Test Harness Updates and Accuracy:

- Analyse failing scenarios to determine if configuration updates, or code changes are needed.
- Re-run test harness scenarios after implementing required updates to ensure resolution.
- Correspondence Management and Professional Conduct:

- Contributing to team performance.
- Provide insights for improvements.

**The Person**
- Strong analytical skills with meticulous attention to detail.
- Effective problem-solving abilities to identify and resolve discrepancies.
- Excellent communication skills for proactive interaction with external stakeholders and internal teams.
- Ability to manage time-sensitive tasks and meet deadlines.
- Positive and can-do attitude.
- Self-motivated with the capacity to work independently and collaboratively.
- Familiarity with financial calculations and lending domain is an advantage.

**Why Join Us?**

In return for your exceptional performance, you will be rewarded with:

- An innovative and energetic culture with a focus on career progression
- Access to various learning platforms to support your professional development goals
- Progressive leave policies including paid birthday leave & parental leave Attractive remuneration package including access to an annual profit share
-

**To Apply**

To apply, please click on the ‘apply' button.

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