Event Operations Manager

3 weeks ago

Melbourne, Australia MERCURE Full time

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
The role will include (but not limited to):

- Be responsible for the Event Operations once BEOs are handed over from Event Sales Team;
- Responsible for overseeing the smooth operational running of social, wedding and corporate events;
- Ensure strong communication relationships with the Events Sales team;
- Required to perform duties in the restaurants in the absence of bookings for the events spaces;
- Support & provide training and development to the Food & Beverage team;
- Have a keen understanding of weddings, corporate and social events;
- Support the Director of Food & Beverage in managing labour costs in line with budgets & forecasts and
- Address & resolve all event-related guests’ grievances and escalate when required.

**Qualifications**:
Your experience and skills include:

- Experience in a similar role within the hospitality industry is advantageous;
- Exceptional guest service skills and passion for delivering all event types to the highest standards;
- Well-developed planning and organisational skills;
- Effective team player and ability to manage your own time efficiently;
- You have to be a problem solver and have the ability to think on your feet to meet guests changing needs;
- High level of attention to detail and organisation and
- Highly developed interpersonal skills, with the proven ability to build effective relationships and communicate with a diverse range of people.

Additional Information
**SO, WHEN WILL YOU BE JOINING US?**
- The Mercure brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:_
- Ongoing career and professional development opportunities;_
- A rewarding work environment and_
- Global discounts on hotel accommodation & Food and Beverage._
- Click 'Apply' to begin your journey with Accor Hotels._

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