Team Leader, Tenancy Services
6 months ago
Industry experience essential
- Circa $100,000 + salary sacrificing
- Amazing organisation and team culture
**The Client**:
Our client is a social landlord focused on the needs of individuals living with a disability. They design, build and manage their own modern and fully accessible homes and believe that community connection and lifestyle preferences are as important as having a home that meets individual needs.
**The Role**:
Our client is seeking a Leader for the Tenancy Service team. Reporting directly to the CEO, this role involves leading a high-performing team to guarantee the delivery of outstanding tenancy and customer service. The ultimate goal is to enable tenants to sustain their tenancy and enhance their personal outcomes.
- Establish and oversee work schedules for the preparation and response to compliance audits related to Community Housing.
- Strategically plan monthly and annual tasks within the tenancy and property portfolio
- Provide leadership and developmental support to a small team of Tenancy and Property Coordinators
- Foster connections and gather information for tenancy recruitment, agreements, and support services.
- Regularly assess the goodness-of-fit and identify opportunities for improvement in tenancy service processes.
- Monitor tenancy and property service and financial data, taking necessary actions to support service quality, continuity, and financial sustainability.
- Serve as a liaison for the team, managing work processes, tenancy documentation, rents, and rental arrears.
- Ensure property condition reviews align with the Office for Community Housing guidelines and clients policies
- Produce timely reports on tenancy and property matters to meet the needs of management, the board, and government.
- Handle market rent calculations and increases. - Provide financial support to the team, overseeing trust account processes, tenant refunds, rent import, and end-of-month finance reconciliation.
- Gather and report NRSCH data.
- Manage contracts and reporting for government interest properties, including head lease arrangements, maintenance obligations, quarterly KPI reports, and lease invoicing. - Coordinate with Tenancy and Property Coordinators and the Program Manager, Maintenance, and Renewal on maintenance matters. - Prepare monthly tenancy and property-related KPI reports for the team and the Board
- Previous experience managing a team within the real estate/property space
- Excellent stakeholder management skills
- Experience in tenancy management and a thorough understanding of the Residential Tenancies Act and disability housing guidelines
- High-level administration and/or EA experience within a similar field
- Relevant Industry Qualifications
- A team-orientated and collaborative approach to management
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