Youth Tenancy Advisor

**Are you looking for a role where you can make a difference?**

As a Youth Tenancy Advisor, you will play a crucial role in providing expert advice and support to young tenants, ensuring they understand their tenancy rights and responsibilities, maintain successful tenancies, develop important life skills and access necessary resources. We are seeking a dedicated and passionate Youth Tenancy Advisor to join our team. This role is **Fixed Term, Part time (34.2 hours per week) until 30th July 2025.**

Your day-to-day activities will include:

- Providing advise and guidance on tenancy rights and responsibilities and achieving their goal of securing housing.
- Conducting targeted financial, tenancy and risk/vulnerability assessments of clients to establish their housing needs and goals.
- Working collaboratively with colleagues, internal and external to SYC, and stakeholders to raise awareness and understanding of the role and scope of SYC’s Tenancy Services and its target cohorts.
- Responding to incoming telephone and online enquiries.
- Working within the Service Delivery Model for SYC’s Tenancy Services to achieve outcomes specified in funding contracts and within program guidelines.

**About You...**
As someone who has a passion for making a difference to people’s lives, you will build positive and trusting relationships with clients to achieve positive outcomes.
- Strong engagement skills and ability to interact effectively and sensitively with clients from diverse cultural backgrounds.
- Interpersonal, conflict resolution and negotiation skills along with the ability to identify innovative and lateral solutions to problems.
- Communication skills, both written and verbal, including the ability to write timely and accurate case notes and reports.
- Time management and organisation skills, able to work both independently as well as an effective team member, to plan and achieve outcomes and to successfully meet deadlines and KPIs.

**For this role, you will need to**:

- Hold a Tertiary qualification in a discipline relevant to the applicable service agreement or currently working towards same (e.g., Legal Studies, Social Work, Youth Work, Social Sciences, Counselling, Human Services, Financial Counselling or Mediation).
- Be willing to work on a rotating roster between the span of 8am to 8pm Monday to Friday.
- Have possession of a current valid Driver’s License, willingness to drive.
- Prepared to work from, or be located at, any SYC site.

**Why join Team SYC**?**
- Generous achievement incentives on offer for high performers
- Increase your pay with Salary Packaging options
- Career development opportunities
- Enjoy an additional day off to celebrate your Birthday*
- Wellbeing leave
- Access an additional one week of paid leave each year, through SYC loyalty leave*
- Be provided an additional paid personal leave
- Stay healthy with discounted Corporate Private Health Cover
- Access our free and confidential Employee Assistance Program
- Access to special discounts on memberships and fitness activities through Goodlife, Fitness First and Zap Health Clubs.
- Retail and Entertainment discount vouchers
- Enjoy special benefits with Beaurepaires
- Qualifying periods and terms apply.

**About us**

SYC exists so everyone can succeed.

‍We invest back into the community, helping tens of thousands of people every year to create a life without disadvantage, to build sustainable independence and to experience wellbeing in all areas of their lives.

A non-profit human services organisation, SYC was founded in 1958 to support young people experiencing disadvantage in Adelaide. We now operate nationally, supporting more than 57,000 people annually with housing, education, employment, justice, health and disability services.

We are proud to work with people who are passionate and professional, who encourage and value diversity, who are courageous, creative and, most importantly, believe in people’s potential. Our vision of wellbeing, independence and opportunity for everyone encompasses the people we work with, as well as the people who work for SYC.

**If you are passionate about helping young people successfully navigate their entry into the world of independent housing, we want to hear from you**

**We’re proud to be a Circle Back Initiative Employer, and we commit to responding to every applicant.