ServiceNow Solutions Architect

4 hours ago

Canberra, ACT, Australia Fujitsu Full time
Senior Consultant - ServiceNow Job Description

We are seeking an experienced Senior Consultant to join our team as a ServiceNow specialist. In this role, you will be responsible for delivering innovative solutions using the ServiceNow platform.

About Us:

Fujitsu is a global leader in technology and business solutions that transform organizations and the world around us. Our company has a strong set of values and a history of respecting fairness and equality while promoting diversity, equity, and inclusion.

Job Responsibilities:

  • Client Engagement: Participate in client workshops and provide solutions that align with customer needs.
  • Solution Design: Assist with functional and technical design workshops, ensuring the design is based on both out-of-the-box functionality and custom requirements.
  • Implementation: Oversee and support the implementation of ServiceNow solutions, adhering to best practices and project timelines.
  • Technical Delivery: Contribute to the development, testing, and implementation of ServiceNow solutions using skills such as HTML, XML, JavaScript/AJAX, and integrations (web services, SOAP, email, MID, etc.).
  • Process Improvement: Contribute to the automation and process improvement efforts, including risk management and identifying the pros and cons of solutions.
  • Mentoring: Mentor and support junior professionals, helping uplift their skills and capabilities.

Requirements and Experience:

  • Minimum of 4+ years of experience in ServiceNow design and development in a client-facing role environment.
  • Hands-on experience with ServiceNow beyond ITSM into ITOM, Project Portfolio Management, HR Management, and Field Service Management.
  • Strong business acumen, problem-solving ability, and excellent communication skills.
  • Proven experience in solution design, requirements gathering, process documentation, and continual service improvement processes.
  • Experience with both Waterfall and Agile methodologies.
  • Proficiency in scripting languages such as JavaScript, CSS, HTML, Angular, and REST API integration.
  • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITSM.

Benefits:

  • A competitive salary range of $110,000 - $140,000 per annum.
  • The opportunity to work with a global leader in technology and business solutions.
  • A dynamic and inclusive work environment that promotes diversity, equity, and inclusion.
  • A comprehensive benefits package, including flexible work arrangements, volunteering leave, and more.

Why Fujitsu?

We put people first and believe in the power of diversity to drive innovation. We offer tailored career paths across our global organization to support your professional and personal growth. Our customers trust us, and we have an excellent reputation across the region and globally. If you're passionate about technology and business solutions, we'd love to hear from you

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