Customer Resolutions Specialist

2 weeks ago

Hawthorn East, Australia Bunnings Full time

At Bunnings, you’ll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference - to our customers and the communities where we live and work.

About the role:
The Customer Resolutions Specialist is responsible for providing exceptional customer service by resolving customer complaints and issues promptly and effectively. They will work closely with the Customer Support Team to ensure a seamless experience for all customers.

What's Involved:
- Investigate and resolve complex customer issues that have been escalated from the front-line support team-
- Collaborate with various departments to facilitate customer resolutions- Maintain detailed records of customer interactions, transactions, comments, and complaints- Provide feedback to the management team on trends in customer complaints and potential improvements to products or services- Ensure compliance with company policies and procedures during the resolution process- Participate in training sessions to improve knowledge and performance level.

You'll need:
- Proven experience in a customer service role, preferably in a resolutions or escalations team- Strong problem solving skills and the ability to think critically.- Excellent communication and interpersonal skills- Ability to work in a fast-paced environment and manage multiple priorities- Proficiency in using customer service software, databases, and tools- High levels of resilience and emotional intelligence.

We’re here to support you.

You’ll be part of a workplace where you’ll feel like you belong.

There's so much on offer when you're part of our Bunnings team with benefits including:
- Our flexible and informal work environment which helps bring balance between work and home.- Team discount at Bunnings, OnePass and with other Wesfarmers retailers including Kmart, Target, Officeworks and Catch.- Discounts from corporate partners (such as private health insurance, gyms, car rental) and cost price food and drinks at our Bunnings café.- 12 weeks paid parental leave, regardless of gender, annual flu vaccinations and health checks.- The opportunity to create a real difference in your local community and environment.

Join us and experience Bunnings from the other side of the counter.

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