Customer Care Consultant

1 week ago


Hawthorn East, Victoria, Australia SMAART Recruitment Full time
Hybrid WFH & Work in Office, Located in Hawthorn East
- $60-65k +Super | Mon
  • Fri | No weekends or late nights
  • World Class Brand | Amazing Company Culture
Get ready to work for a global company that brings a first-class experience to your morning coffee. With an immediate start date and the flexibility to WFH and in the office, this opportunity is one that would be a shame to miss

Who will you be working for?
For over 90 years, the company has stood strongly behind its quality, innovation, and sustainable practices.

These values have allowed them to grow into a world-renowned organisation that offers the ultimate coffee experience from the comfort of your home.

From coffee beans to machinery, their team of specialists are here to provide excellent service.

As the company continues to grow, they are looking for its next team member to join them on the road to success.


What's the role?
We are looking for a professional and caring customer support representative to deliver the ultimate client experience. As part of the role, you will be assisting with a

dministrative duties, troubleshooting, and invoices. You will also be guiding customers through their

  • Previous Customer service and/or
    Call Centre Experience:
  • Professional Computer comprehension, with Microsoft Business Central
-
Excellent written and
verbal communication and the capability to handle difficult customer queries are also required.

  • Ability to
    multitask while maintaining a
    professional and efficient work manner.
  • Has a friendly and personable charm

The perks?

  • Amazing Company Culture with great tenure
  • WFH and inoffice Hybrid
  • Great progression opportunities and skill development
  • 2 weeks induction process, all necessary equipment provided (laptop, headset)
  • NO Weekends

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