Injury Management Advisor

6 months ago


Macquarie Park, Australia DXC Technology Full time

Essential Job Functions: - Analyze business processes and assist in identifying optimization opportunities to enhance customer and client experience. - Participate in process improvement initiatives under the guidance of senior team members. - Collect and analyze performance data to evaluate customer and client satisfaction. - Support the implementation of process changes and enhancements. - Collaborate with team members to ensure project success. - Document process modifications and improvements for future reference. - Communicate process-related insights and recommendations to stakeholders. - Stay informed about industry trends related to customer experience and process optimization. Basic Qualifications: - Bachelor's degree in a relevant field or equivalent combination of education and experience - Typically, 4+ years of relevant work experience in industry, with a minimum of 1+ years in a similar role - Proven experience in business process services and data analysis - Experience in data-driven decision support - Proficiencies in data analytics and process mapping - A continuous learner who stays abreast with industry knowledge and technology Other Qualifications: - Advanced degree in a relevant field a plus - Relevant certifications (e.g., Data Analytics Professional, Six Sigma Yellow Belt) a plus



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