Journey Expert, Delivery and Transformation

6 months ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 69075
**Department**: Initiatives and Delivery Cluster
**Division**: Australia Retail
**Location**: Melbourne
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Journey Expert in our Home Loans Portfolio, you’ll play a key role in helping to design, produce and manage a straightforward range of home loans products where are customers and bankers are supported by simple and automated processes within easy-to-use systems.. This role is responsible for liaising with stakeholders to elicit, analyse, communicate and validate requirements for changes to business processes, policies and information systems.

As a Journey Expert focused on Project Delivery/Business Analysis, your main priority is to ensure that the Home Loans business area is effectively managed. This may require taking ownership of specific governance functions, working on an initiative or collaborating with a team of professionals who share similar skills to manage and coordinate essential activities that help us strike a healthy balance between delivering high quality customer outcomes with operating as a well-managed business.

Our Journey Expert roles offer you not only the flexibility and variety within the realm of Project Delivery, but also the opportunity to take on additional responsibilities outside of this domain. You may be asked to contribute your skills to other teams that support different aspects of the Home Loans business, providing you with a chance to develop a broader understanding of the industry and develop new skills. Rest assured that ongoing guidance and support will be provided as you take on these additional responsibilities.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

What will your day look like?

**As a Journey Expert, you will**:
Lead streams of work within the squad and support the Product Owner in managing deliverables
Building & maintaining serviceability calculators to be used by all Brokers/Mobile lenders to support home loans policy
Identify the scope and capacity to deliver each deliverable before providing inputs into the overall delivery roadmap and plan
Gather and translate business needs into consumable requirements. This includes leading elicitation workshops, analysis, specification and validation of requirements, as well as by understanding feasibility and potential impact
Identify and analyse impacted business processes, including understanding of as-is and to-be process
Undertake analysis in collaboration with stakeholders to fully comprehend problem statement/s, to deliver and playback future state options where MVP / iterations have been defined
Engage with stakeholders throughout the delivery lifecycle, sharing updates, seeking feedback and responding to feedback
Ensure potential and active risks and issues are captured, assessed, managed and mitigated in a timely manner
Work with squads and stakeholders to translate high level goals into detailed plans, business impacts, communications, Training Needs Analysis (TNA) and change interventions, then preparation and execution of those plans
Plan, facilitate and manage testing activity for your deliverables, such UAT, BVT, DRH
Create and maintain supporting materials; including but not exclusive to the collateral required throughout delivery e.g. Knowledge Management Guides, Process Maps, Business Impact Assessment (BIA), Operational Risk Assessment (ORA), Product Variation Document

**Role Location**: 833 Collins Street, Docklands VIC
**Role Type**: Permanent, Fulltime role

What will you bring?

To grow and be successful in this role, you will ideally bring the following:
Exposure to Home Lending processes and credit policies
Proven experience & ability to work autonomously in excel VBA is required
A minimum of 4 years’ experience across various delivery functions, such as business analysis, risk management and implementing change
Excellent interpersonal, active listening and influencing skills - you need to be comfortable asking questions, raising concerns, and constantly thinking about our customers
Strong stakeholder management, communication and presentation skills
Strong business analysis skills leveraging structured thinking, determining success measures through data analysis
Excellent problem-solving skills, you can find clear paths through ambiguity and making decisions within broad direction and boundaries
An eye for detail - as a member of a team responsible for analysis and writing requirements, your willingness to iteratively improve precision and clarity is paramount
A passion for user experience in shaping solution design outcome
Strong knowledge in agile delivery, data modelling, sequence diagrams,

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