Journey Expert

3 months ago

Melbourne, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

Journey Expert - Well Managed

Journey Expert - Well Managed

Req ID: Department: AR Everyday Banking Portfolio Performance Division: Australia Retail Location: Melbourne

About Us


At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Journey Expert in our Well Managed team for Everyday Banking Portfolio, you’ll play a key role in helping to develop, implement and embed robust and sustainable controls/treatments to adequately manage Everyday Banking’s operational risk to ensure we deliver our promises to our customers and meet the expectation of the regulators and the community. 

EDB Portfolio owns three High Impact Processes (HIP) – Personal Lending, Credit Cards (Retail) and Deposits & Transaction Services. As a Journey Expert in the Well Managed team, you will be responsible for implementing sustainable well managed solutions to enable EDB establish and industrialise HIPs effectively. 


Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: 12 Months Fixed Term contract
Role Location: Collins Street, Docklands VIC
Work Hours: Full time role 

What will your day look like?

Collaborate with stakeholders within the Portfolio, external partners and our broader value chain partners to update the HIPs process maps, risks, controls and obligations mapping in Signavio Align risks, controls and obligation mapped in processes with business unit's risk profiles to ensure compliance with ANZ's risk framework and process governance framework Collaborate with product teams, SMEs, data analysts, assurance partners to develop, and operationalise reporting of relevant metrics and real-time data that measure performance and monitor improvements, etc.. Implement sustainable well managed solution that enables holistic decision making across each HIP through effective governance and monitoring of current and target metrics on customer experience, risks, obligations & controls, costs and revenue and any other strategic metrics Support the Well Managed Lead with delivering Well Managed priorities across the Portfolio to ensure any potential compliance gaps and risks are proactively managed

What will you bring?


To grow and be successful in this role, you will ideally bring the following:

Ability to develop, deliver with incomplete information and the drive to find ways to address gaps and make mature assumptions to move work forward Strong knowledge on risk & compliance principles with demonstrated experience on process and controls mapping including using Signavio and NFRHub Strong communication skills, both written and verbal including influencing and relationship building skills to achieve a common goal Able to manage priorities and conflicting issues and/or program priorities in a professional/risk-based manner Problem solving and critical thinking skills for ensuring problems, root causes leading to actions are understood, including the ability to efficiently synthesize information to determine relevance Deposits, Consumer Cards and Personal Loans product and/or process knowledge is beneficial. For example, knowledge on how the product operate across the value chain, including the systems that support the products Proactive by taking action and being resilient in addressing issues to ensure deadlines are met


You’re not expected to have % of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

Job Posting End Date

22/08/ , 11.59pm, (Melbourne Australia)

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