Quality, Framework and Training Position

3 weeks ago

Toowoomba, Australia Family Centered Support Services Full time

**Quality, Framework and Training Position**:

- Posted: 07/06/2023- Closing Date: 06/07/2023- Salary: $85,000.00 - $90,000.00- Job Type: Permanent - Full Time- Location: Toowoomba and Lockyer Region- Job Category: Community Services and Development,Education, Childcare & Training,Quality Assurance & Safety**Framework Support Officer**

Do you want to be a part of an exciting organisation that’s adding value to children and young people in the care system?

**What we can offer**
- Full time position in tight-knit team
- Travel allowance offered to cover costs of driving to our placements
- Financial incentives through Key Performance Indicators
- Professional development offered, we will train you to be a Practitioner in Therapeutic Crisis Intervention
- A level of autonomy within the role
- You bring your resilience and initiative

**A bit about us**

We are a Not-for-Profit organisation with a team of roughly 150 people from many cultures, we provide out of home care to 34 young people aged between 6-17 and we're continuing to grow. We operate a licenced service and use our own therapeutic framework to help create and support change in children and young people who have suffered serious trauma.

Our homes where these children live are on rural properties and include animals and engagement with nature in our daily programs. We value connection and engagement over the use of technology within all our homes.

**About the opportunity**

This is an exciting opportunity to join us, as one of our Framework Support Officers you'll have a vital role to play.

You will be assisting the Framework Support Team Leader to achieve excellence. This is done through ensuring services are delivered within the Vision and Values Statement, policies and procedures, legislative requirements, licensing, and organizational requirements. You will also be working closely with Team Leaders and Area Managers to ensure quality outcomes through engaging, coaching and reviewing, Ensure licensing and company standards are met across the organisation, primarily through a Framework Review process at each property and for each Young Person including ensuring team members are adequately supervised and documents align with legislation. This position also extends into a range of other areas including internal training and you should take the time to familiarise yourself with the position description that is provided should you be successful.

Ongoing training and team building, provides the support you need to succeed in this position.

**About you**

You will have life experience, patience, empathy, a great sense of humour, the ability to work with a team and resilience. You'll be the type of person that can easily build rapport with other staff members as well as provide them with the tools to succeed. Your initiative and proactive approach will be highly valued in your day-to-day work.

**Why you will enjoy working with us**:

- We are a growing organisation with opportunities for you to grow and develop
- We live by our values - which means you can take pride in not just what we achieve, but how we achieve it
- We're committed to diversity and inclusion.

**Desired Skills and Experience**:
**The successful applicant will possess the following**:

- Ability to genuinely embrace the values and Vision of Family Centered.
- A demonstrated passion for excellence.
- Qualification in Human Services or related industry and a Quality/Business Management qualification.
- Minimum 12 months’ experience in a similar role required.
- Minimum 12 months’ experience in the same industry highly valued (residential care and child protection).
- Demonstrated high levels of cultural awareness, cross-cultural experience, an understanding of remote communities or a willingness to learn and a good understanding of the Department of Child Safety (Qld).
- High level confidence with learning computer-based systems and programs including Microsoft Office, Browser Based Cloud Systems and Windows 10.
- Ability to adapt as the company grows and changes.
- High level interpersonal skills (approachable, diplomatic, sensitive, articulate).
- High level written skills.
- Team player and high value placed on relationships while also able to work autonomously.
- Analytical skills and sound judgement.
- Willingness to learn, creative thinking and problem solving.
- Willingness to undergo Departmental screening processes.
- Ability to complete addition training.
- Compliance with Working with Children Card requirements.
- Current Open Driver’s License.

**How to apply**

This role will be advertised until filled.

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