Quality and Education Manager

1 week ago


Toowoomba, Queensland, Australia Bupa Full time

About The Role


As our Quality Education Manager, you will lead our two Toowoomba Care Homes in relation to quality care and services, ensuring quality governance, compliance and the competency of team members is delivered to achieve the requirements of the Aged Care Quality Standards.

You will assist in identifying improvement opportunities as well as hands on support in remediating gaps, and coaching Care Home leadership team for sustainability.


About the Care Homes

  • The charming Bupa Rangeville is a modern care home nestled in the quiet suburb of Rangeville, Toowoomba with peaceful views over Garnett Lehmann Park. We offer a dedicated team for each of our four communities, including two communities for people living with dementia. It consists of 108 beds, a with various care units such as dementia, respite, and palliative. Our primary goal is placing our focus on the health, lifestyle and wellbeing of our residents. We're proud that Bupa Rangeville's strong commitment to a happy, quality home is reflected in our most recent independentlyverified team engagement score of 80+, which is considered world class against global benchmarks.
  • In addition, our Glenvale care home is built on two hectares of land, set in a quiet suburb of Glenvale, just 5kms west of the Toowoomba town centre. It consists of 124 beds, a with various care units such as dementia, respite, and palliative. Our primary goal is placing our focus on the health, lifestyle and wellbeing of our residents. We're proud that Bupa Glenvale's strong commitment to a happy, quality home is reflected in our most recent independentlyverified team engagement score of 80+, which is considered world class against global benchmarks.

Duties

  • Provide quality focused leadership and coaching
  • Provide guidance in relation to documentation/recording to ensure care and services provided meets expected outcomes
  • Develop team members knowledge and understanding of expectations of practice within the framework of the Aged Care Quality Standards and their own scope of practice
  • Identify areas of employees skills/knowledge that require further learning/competency development and create a plan to achieve this
  • Ensure care home and team members are prepared through preparedness activities, and maintains currency of the Commission Entry Questions.
  • Maintain the Care Home's Plan for Continuous Improvement (PCI) in collaboration with leadership team Meet monthly or more frequently with the GM and CCM's to review and track progress of PCI items.
  • Complete month end Quality Indicator Report, including analysing data, discussing and articulating insights with CCMs and GMs, and ensuring improvements are transferred to the PCI and implemented.
  • Responsible for ensuring Government NQIP (National Quality Indicator) program data is submitted in line with Bupa timeframes, and analysed, with any improvements documented and actioned
  • Coordinates the completion of all monthly Care Home Audits within the Operations Essential audit program.
  • Management and delivery of the highest quality clinical care of Residents person centred care for residents, including assessment, planning, implementation, and evaluation
  • Maintain accurate records and documentation consistent with policy, legislation, and privacy requirements

Skills and Experience

  • Bachelor of Nursing or Equivalent is essential with current AHPRA is essential
  • Postgraduate qualification in Aged Care and Cert IV in Training and Assessment (TAE40116) is desirable
  • Proven track record in delivering quality clinical care, coaching, delivering training
  • Ability to foster a team environment and build collaborative relationships
  • Highly effective communication, leadership and relationship management skills
  • An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes

Culture

  • We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering highquality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

How to Apply
Bupa Villages and Aged Care is a NDIS approved provider.

As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check.

This is part of compliance and needs to be completed prior to commencement - successful applicants will have this cost reimbursed upon commencement.

We acknowledge the Traditional Owners of country throughout Australia.

We pay our respects to Elders past, present and emerging and celebrate the diversity of Aboriginal and Torres Strait Islander peoples and their ongoing culture and connection to lands, waters and skies.



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