Quality, Framework and Training Position

1 week ago

Toowoomba, Queensland, Australia Family Centered Support Services Full time

Quality, Framework and Training Position - Toowoomba & Stanthorpe Region:

  • Posted: 02/08/2023
-
Closing Date: 01/09/2023- Salary: $85, $90,

Job Type:
Permanent - Full Time- Location: Toowoomba and Lockyer Region- Job Category: Community Services and Development,Education, Childcare & Training,Quality Assurance & Safety
A little about us


We are a Not-for-Profit organisation with a team of more than 130 experienced practitioners from many cultures and we provide out-of-home care to Young People aged between 6-17 and we're continuing to grow.

We operate a licenced Not-for-Profit service and have developed our own therapeutic framework to help create and support change in Young People who have suffered serious trauma.

Our homes where these children live, are on rural properties and they include animals and engagement with nature in our daily programs.

We value connection and engagement over the use of technology within all our homes and are committed to helping our Young People and their families heal and move forward.


OUR VISION Every child will have the opportunity and right to be part of a family.

OUR VALUES Our core values underpin all that we do.

Framework Support Officer
Do you want to be a part of an exciting organisation that's adding value to children and young people in the care system?

What we can offer;

  • Fulltime position in tightknit team
  • Travel allowance offered to cover costs of driving to our placements
  • Financial incentives through Key Performance Indicators
  • Professional development offered, we will train you to be a Practitioner in Therapeutic Crisis Intervention
  • A level of autonomy within the role
  • You bring your resilience and initiative

About the opportunity


This is an exciting opportunity to join us as one of our Framework Support Officers, you will have a vital role to play.

You will be based in our Toowoomba region and will be required to travel to our Stanthorpe region up to 2 days per week.

You will be assisting the Framework Support Team Leader to achieve excellence.

This is done through ensuring services are delivered within the Vision and Values Statement, policies and procedures, legislative requirements, licensing, and organisational requirements.

You will also be working closely with Team Leaders and Area Managers to ensure quality outcomes through engaging, coaching and reviewing, ensure licensing and company standards are met across the organisation, primarily through a Framework Review process at each property and for each Young Person including ensuring Team Members are adequately supervised and documents align with legislation.

This position also extends into a range of other areas including internal training and you should take the time to familiarise yourself with the position description that is provided should you be successful.

Ongoing training and team building, provides the support you need to succeed in this position.

About you


You will have life experience, patience, empathy, a great sense of humour, the ability to work with a team and resilience.

You'll be the type of person that can easily build rapport with other staff members as well as provide them with the tools to succeed.

Your initiative and proactive approach will be highly valued in your day-to-day work.

Why you will enjoy working with us:

  • We are a growing organisation with opportunities for you to grow and develop
  • We live by our values which means you can take pride in not just what we achieve, but how we achieve it
  • We're committed to diversity and inclusion.

Desired Skills and Experience:

The successful applicant will possess the following:

  • Ability to genuinely embrace the Values and Vision of Family Centered Support Services
  • Demonstrated passion for excellence
  • Qualification in Human Services or related industry and a Quality/Business Management qualification
  • Ability to fulfil the travel requirement between Toowoomba and Stanthorpe as required
  • Minimum 12 months' experience in a similar role required
  • Minimum 12 months' experience in the same industry highly valued (residential care and child protection)
  • Demonstrated high levels of cultural awareness, crosscultural experience, an understanding of remote communities or a willingness to learn and a good understanding of the Department of Child Safety (Qld)
  • High level confidence with learning computerbased systems and programs including Microsoft Office, Browser Based Cloud Systems and Windows 10
  • Ability to adapt as the company grows and changes
  • High level interpersonal skills (approachable, diplomatic, sensitive, articulate)
  • High level written skills
  • Team player and high value placed on relationships while also able to work autonomously
  • Analytical skills and sound judgement
  • Willingness to learn, creative thinking and problem solving
  • Willingness to undergo Departmental screening processes
  • Ability to complete addition training
  • Complia

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