Implementation Specialist

5 months ago

Canberra, Australia Intelerad Full time

Company Description

Become part of our growing community of bright, motivated people who are dedicated and inspired by what they do best. Principled, honest, and supremely attentive are qualities that set us apart and guide our decisions, every day. Our creative approach to technology continuously breaks new ground so that our customers can do more.Over the last 17 years, Intelerad has grown into a leader of the medical imaging software industry. We take pride in being a world-class healthcare solutions company with more than 300 employees and over 1000 customer sites. Today, our distributed solutions play a vital role in the delivery of healthcare across 11 time zones, 3 continents, and counting

We are Intelerad. Join us if you care to make a difference in healthcare.

**Job Description**:
**Job Summary**:
The Implementation Specialist (IS) will deliver a range of technical services and expertise to Intelerad’s new and existing clients. They will travel to our clients’ radiology practices as a visible representative of Intelerad, meeting with key personnel to implement our Enterprise Imaging Solutions. This includes evaluating client needs and developing configurations that support business processes, testing and troubleshooting system setups and facilitation and support of system go-lives. Ultimately, the Implementation Specialist will be responsible for ensuring that the purchased solution is operational and satisfies both client needs and the requirements of the sale.

**Supervisory Responsibilites**:

- None

**Duties/Responsibilities**:

- Liaise with clients to determine system configuration needs
- Oversee project results on-site, ensuring clients achieve their desired outcomes
- Identify and execute opportunities to optimise the client’s overall imaging workflow
- Configure and test Intelerad software to ensure it meets client workflow requirements
- Set-up and test communications between Intelerad servers and DICOM devices such as modalities, workstations, printers, etc.
- Configure, test and maintain Clario HL7 integrations
- Verify and support configurations implemented by other Intelerad teams such as PACS HL7 integrations and DICOM image flow
- Verify physical hardware setup and network connectivity
- Assist in the identification, documentation and resolution of software and workflow issues both on-site and remotely
- Support the customer as they begin using their new workflow including some end-user training when necessary
- Work with the Project Manager to document new installations and any changes to workflows (diagrams, records etc)
- Contribute to post-installation/post-upgrade debriefing meetings to share relevant information about architecture and any configuration changes
- Occasional travel within Australia and New Zealand to client locations

**Qualifications**:
**Required Experience/Skills**:

- Understanding of HL7 and integration capabilities
- Experience with Linux command-line interface (navigation, viewing/editing files, troubleshooting network issues etc.)
- Experience with Windows Server/IIS administration
- Basic knowledge of SQL databases (Sybase, postgresql, MS SQL)
- Previous experience with RIS and PACS
- Ability to travel regularly within Australia and New Zealand
- Valid passport (or the ability to obtain one)

**Desired Experience/Skills**:

- Understanding of DICOM and other imaging information technologies
- Experience with medical imaging equipment (e.g. modalities, film printers, digitisers, high-resolution medical monitors, etc.)
- Experience working in projects and liaising with radiologists and senior managers

**Desired Competencies**:

- Ability to work and travel alone or as part of a team
- Exceptional verbal and written communication skills
- Well presented and self-motivated
- Excellent problem-solving skills
- Able to stay current with the business and technology
- Be energetic and autonomous
- Possess well developed organisational and time management skills
- Strong technical aptitude
- Quick and willing learner
- Ability to manage multiple projects simultaneously and meet deadlines
- Success at managing a demanding customer base in a time sensitive fashion
- Ability to thrive in a fast paced, dynamic organisation

This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regard

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