ServiceNow Implementation Lead

2 months ago

Canberra, Australia Emanate Technology Full time

Our Federal Government client is looking to engage a ServiceNow specialist for a period of six (6) months, with possible extensions, to assist in developing and transitioning from Cherwell to Service Now. 

Responsibilities:

  • Leading and delivering all aspects of transition for complex enterprise platforms across multiple programs of work, on time, on budget and to a high quality.
  • Working closely with multiple project teams delivering through various delivery models to ensure that platforms and services are transitioned seamlessly from requirements gathering through to run.
  • Producing relevant collateral to effectively communicate strategy, plans, technical designs and approach, project, and financial status to senior leadership as well as other technical and non-technical resources assisting in the delivery.
  • Planning for technical, contractual and commercial elements of disengagement of existing arrangements.
  • Being the primary resource responsible for the development of high level technical / architectural concept and driving this through to implementation.

Deliverables include, but are not limited to, the following:

  • Plan, manage and drive the overall program of work to deliver required outcomes.
  • Develop, manage and deliver the appropriate artefacts to support the Tooling project, including the schedules and Transition and Implementation plans.
  • Build positive, influential and professional relationships with business stakeholders, technical staff and project team members to drive successful project outcomes.
  • Manage and maintain an acceptable risk profile via the Risk Register.
  • Reporting effectively and regularly to stakeholders across related projects.
  • Deal with significant and contentious issues, negotiate and liaise with stakeholders.

Mandatory:

  • Strong understanding of Service Management and Delivery in Federal Government context including Commercial management, SIAM, ITSM and ITOM.
  • Demonstrated experience in overseeing design and implementation of complex tool ecosystems, such as ServiceNow, Splunk and other observability and support tools.
  • 5-10 years’ experience in governance, transformation and oversight of Service Management and delivery.
  • An understanding of Enterprise compute, cloud, networks and storage, End User Compute with a focus on security.
  • Manage stakeholder relationships including senior executives across multiple programs. • Proficient in scheduling, project management and design tools.
  • At least 5 years’ experience in implementing large platform/application projects.

Preferred:

  • Qualifications in SIAM/ or ITIL.
  • Knowledge of Cherwell tool and other ITSM tools.
  • Demonstrated experience in developing requirements, procedures and processes in IT Service Management.

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