Quality & Practice Manager

8 months ago

Cranbourne, Australia Kind & Care Supports Full time

Position Purpose

To lead quality, compliance, safeguarding and people development. The position guides the provision of high-quality accredited services. It supports people with a disability and is the pivotal lead in implementing the requirements under the NDIS Quality and Safeguarding Commission, DFFH and TAC. Provide people development support, including day-to-day training in line with organisational strategic planning.

This position manages a specialist team which is critical in leading quality and practice to deliver on Disability Practice Standards.

Key Accountabilities of the Role
- Manage Risk and Compliance and oversee quality accreditation processes for disability.
- Lead and make recommendations about continuous improvements for quality and compliance.
- Ensure targets and reporting requirements are met.
- In collaboration with Directors, Regional Directors and Operations Managers make decisions about implementing legislation, funding requirements, contracts and other practice changes while understanding the individual needs of our clients.
- Liaise with Managers on audit recommendations ensuring action plans are developed and implemented.
- Contribute to the identification and management of risk management plans.
- Monitor reports and collate quality, compliance and safeguarding requirements.
- Monitor and report critical incidents and restrictive practices to external bodies.
- Work with Operations Managers, regulatory bodies to ensure the implementation of positive behaviour support plans.
- Work collaboratively to meet agreed outcomes.
- Provide input on strategy and assist with research and preparation of tenders, reports or others.
- Collect and collate data to respond to internal and external requests for information and investigations.
- Support managers to undertake regular service reviews and develop strategies to enhance service provision.
- Undertake analysis on quality and compliance within the sector to provide advice on relevant policy issues/directions.
- Provide a high level of advice regarding quality, compliance and safeguarding.
- Complete daily, weekly or monthly reporting in line with the Authorised Program Officer (APO) role.
- **Understanding of the Workforce planning framework**:Development, implementation and continuous improvement of an organisation-wide workforce planning framework complementary policies, including NDIS Workforce Capability Framework.
- **Measurement and monitoring workforce: D**eveloping tools and KPIs to monitor and measure the framework’s impact effectively.
- **Supporting resources**:Designing, developing and implementing supporting resources to assist leaders in operationalising the workforce planning framework, including guides, tools and training.
- Work with directors and managers to determine their needs and to gain their commitment to a range of People and Culture matters;
- Learn and utilise various HR software tools to enhance and streamline HR processes.
- Quality Management Systems - ensure our systems support our staff to deliver services to the highest standard possible. We don’t want to be just compliant; we want to be market-leading
- Safeguards - ensuring our participants are aware of their rights, responding to feedback and that our staff are appropriately registered and are providing support in the least restrictive way
- Health & safety - support the organisation to provide services to maintain our staff and participants' health and safety.
- Risk Management & Compliance - maintaining accreditation and managing risk is essential, and we believe that focusing on the above goes a long way to ensuring this.

Key Selection Criteria

The Quality & Practice Manager is pivotal in providing training, coaching, support and advice across quality, safeguarding, practice and HR advice to Kind & Care Supports staff. The role will ensure the competency skills of our employees. The position will be responsible for developing, coordinating and delivering ongoing training and support to all employees, responding to operational training requirements, and being involved in care worker induction and work readiness. This role is critical in supporting the operations team to optimise service delivery across the region, ensuring all workers are skilled and competent.
- Responsible for the consistency and currency of Quality Management Systems used to ensure they are fit for purpose and comply with relevant legislation, standards and guidelines
- Establish systems to ensure service delivery quality standards are being met
- Ensure all organisational policies and procedures are created, understood and adhered to
- Support service and support specific policy, procedure and other documents creation as required
- Support the organisation with the induction of new staff
- Manage Quality registers and ensure actions are documented, followed and reviewed
- Plan and maintain a schedule of internal audits for the Quality Management System
- Prepare and co

  • Quality, Risk

    6 months ago

    Cranbourne, Australia Kind & Care Supports Full time

    **Join Our Team: Quality, Practice & Risk Manager at Kind & Care Supports** At Kind & Care Supports, our mission is to provide unwavering support to individuals of all abilities and ages. From children to young adults and adults facing intellectual, physical, sensory disabilities, and mental health conditions, we excel in offering quality care. Our...

  • Lead Practice Partner

    6 months ago

    Cranbourne, Australia Goodstart Early Learning Full time

    **Role**: Lead Practice Partner **Location**: Victoria East - working across The City of Casey, The Mornington Peninsula and The Gippsland Region of Victoria. Bunurong Country **Employment Type**: 12 Month Fixed Term (Maternity leave cover), Full Time At Goodstart, we're not just Australia's largest provider of early learning and care - we're a passionate...

  • Ndis Quality and Compliance Coordinator

    6 months ago

    Cranbourne, Australia Primacy Care Australia Full time

    _**Are you seeking to be a part of values-based organisation where you can grow your skill set and career experience, whilst working within an innovative and engaging environment that consistently strives towards quality and best practice?**_ - **Do you live, eat and breathe NDIS Practice Standards and Quality Indicators? If so, we want to hear from...

  • Psychologist Opportunity for Collaborative Practice

    3 weeks ago

    Cranbourne, Victoria, Australia V & E Psychology Full time

    Job SummaryWe are seeking a skilled Clinical/General Psychologist or Clinical Psychology Registrar to join our team at V & E Psychology. This is an excellent opportunity for a motivated professional to work in a supportive private practice environment, providing high-quality psychological services to adults and adolescents.

  • Establish Independent Dental Practice

    4 weeks ago

    Cranbourne, Victoria, Australia HealthcareLink Support Full time

    About This OpportunityHealthcareLink Support presents a remarkable opportunity for registered dentists to establish their own independent practice within a supportive and forward-thinking setting. Strategically positioned practices in Melbourne's Western and South-Eastern regions provide access to high population areas, ensuring a steady flow of patients. By...

  • Medical Professional Wanted for SE Melbourne Practice

    4 weeks ago

    Cranbourne, Victoria, Australia DXC Medical Recruitment Full time

    DXC Medical Recruitment is seeking a skilled General Practitioner to join our client's busy medical centre in South-East Melbourne.About the OpportunityThis excellent opportunity offers a flexible contract with no restraint, allowing you to focus on providing high-quality patient care. As a VR GP, you will have the autonomy to work full-time or part-time,...

  • Executive Officer

    1 month ago

    Cranbourne, Australia Chisholm Institute Full time

    Executive Officer -CMM Services is accountable for the effective provision of the Curriculum Maintenance Management (CMM) Services as required under the Higher Education and Workforce Grant Program Common Funding Agreement (the CFA) between the State of Victoria through Victorian Skills Authority (VSA) of the Department of Jobs, Skills, Industry and Regions...

  • Human Resources Manager

    6 months ago

    Cranbourne, Australia Simply Helping Gippsland South and West Full time

    Human Resources Manager - Full-Time - Cranbourne West **Human Resources Manager - Aged and Disability Industry** **Location: Cranbourne West 3977** **Job Type: Full-Time** Are you a talented and experienced Human Resources professional with a passion for making a difference in the lives of others? If so, we have an exciting opportunity for you! We are...

  • Service Manager

    3 months ago

    Cranbourne, Australia Yooralla Full time

    **Job no**: 494601 **Work type**: Full - Time (Auto) **Location**: Southern Melbourne **Categories**: Management **Service Manager** **Division: Operations (Home and Living)** **Location: Cranbourne** **Type**:Full-Time Permanent** **Job reference: 494601** Are you searching for a leadership opportunity that offers an exceptional work/life balance while...

  • Human Resources Manager

    7 months ago

    Cranbourne, Australia Superior People Recruitment Full time

    Our client is a registered SDA provider under the NDIS, managing purpose-built specialist accommodation facilities, and are now seeking an experienced Human Resources Manager. The successful applicant will collaborate with managers on a regular basis to identify hiring needs and deliver a high-quality and consistent end-to-end recruitment service. **Key...

  • General Manager

    7 months ago

    Cranbourne, Australia Aussie Life Care Full time

    **About the Role** Are you a seasoned leader with extensive experience in the NDIS sector? Are you passionate about making a positive impact in the lives of individuals with disabilities? If so, we have an exciting opportunity for you! We’re currently recruiting for a General Manager to join our Aussie Life Care team in this permanent full-time...

  • Diability Accomodation Supervisor

    6 months ago

    Cranbourne, Australia Aspire Community Services Full time

    As the Disability Accomodation Supervisor you will be responsible for overseeing the provision of quality care and support to our participants in line with organisational requirements and NDIS practice standards. You will be responsible for a wide variety of tasks including but not limited to: - Lead and support a team of Disability Support Workers within a...

  • Medical Receptionist

    6 months ago

    Cranbourne, Australia stetho health Cranbourne Medical Centre Full time

    Stetho health Cranbourne Medical Centre with state-of-the-art facility. We are looking for an experienced Medical Receptionist who is customer centric with empathy to provide the quality care in General Practice. Answer the telephone in a courteous and professional manner The successful applicant must have a can-do attitude and great communication skills...

  • Store Inventory Manager

    6 months ago

    Cranbourne, Australia Kmart Full time

    **Brighter Futures Start here** As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy...

  • Sil Coordinator

    6 months ago

    Cranbourne, Australia Aspire Community Services Full time

    As our SIL Coordinator, you will be a key contributor to our Services team. You will provide comprehensive support to our staff and to people with a range of disabilities. **Reporting to the SIL Manager your role will entail**: - Supervising teams of professional Support Workers in a small cluster of SIL houses, to provide quality services that are...

  • Office Manager

    6 months ago

    Cranbourne, Australia M.G.Price Racing & Breeding Full time

    Mick Price Racing is seeking an Office Manager/HR Manager, onsite and full time at the Cranbourne Training Centre. We are looking for an enthusiastic, proactive and positive person to join our team. No two days will ever be the same, as the role varies from day to day. We are a relaxed environment and whilst horse racing experience is not essential it will...

  • Associate Director Teaching

    1 month ago

    Cranbourne, Australia Chisholm Institute Full time

    Reporting to the Chief of Academic Excellence & Innovation, as the Associate Director Teaching & Learning your key responsibilities include: - Implementing innovative and practical education strategies. - Leading the implementation of quality education delivery, enhancing learning experiences for various student cohorts. With sound management and academic...

  • Rostering Manager

    7 months ago

    Cranbourne, Australia Simply Helping Gippsland South and West Full time

    Full-time role offering attractive salary - On-sight parking - Cranbourne West **About Simply Helping** Simply Helping Gippsland South & West is a provider of in-home supports with the purpose of adding value, meaning and dignity to the lives of service users and supporting their independence. Simply Helping commits to the following principles and...

  • Clinical Psychology Registrar

    6 months ago

    Cranbourne, Australia V & E Psychology Full time

    We are an established, friendly and professional psychology clinic, looking for a Clinical Psychology Registrar to join our team. The successful applicant will work alongside a dedicated and dynamic group of psychologists. The role includes clinical supervision, excellent intake, administration and practice management processes, flexibility with client...

  • Assistant Manager

    6 months ago

    Cranbourne, Australia Regis Aged Care Full time

    We’re currently recruiting an Assistant Manager to join our team in this permanent full-time role supporting our Regis homes based in Cranbourne, VIC. Regis Cranbourne is situated next to the expansive Cranbourne Botanical Gardens. Our tranquil Home offers a warm environment with plenty of places to enjoy the peaceful natural surrounds, including many...