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Rostering Manager

4 weeks ago

Cranbourne, Australia Simply Helping Gippsland South and West Full time

Full-time role offering attractive salary
- On-sight parking
- Cranbourne West

**About Simply Helping**

Simply Helping Gippsland South & West is a provider of in-home supports with the purpose of

adding value, meaning and dignity to the lives of service users and supporting their independence.

Simply Helping commits to the following principles and requires its employees to match that commitment and act appropriately in reporting and addressing any concerns:

- Zero tolerance of racism
- Zero tolerance of abuse towards the elderly or persons with disability
- The Victorian Child Safe Standards
- Respecting and valuing First Nations children

**Key Responsibilities**
- General:

- Provide exemplary customer service through clear and courteous communication via various channels.
- Support and train the Rostering Team in routine and ad hoc tasks, including after-hours duties.
- Understand and adhere to relevant policies and processes, actively contributing to their development and refinement.
- Implement quality checks and ensure adherence to processes, offering re-training and performance improvement measures as needed.
- Represent the rostering function in operational meetings and identify opportunities for improvement.

Maintaining Rosters and Schedules:

- Schedule support worker shifts promptly, accurately, and in alignment with service requests and care delivery plans.
- Ensure fairness and equity in rostering for all staff, including after-hours workers.
- Communicate effectively with the Programs Manager to manage budgets and ensure support workers understand and implement care plans.
- Manage complex support rosters in line with program requirements and collaborate with the HR Team to allocate appropriate support.