Monitoring Centre Supervisor

6 months ago

Melbourne, Australia Seeing Machines Full time

Are you interested in rewarding work, working as part of a passionate and diverse team to help achieve zero transport fatalities by building cutting-edge technology to keep people safe?
- Are you looking for flexibility e.g. as a working parent seeking work during school hours or are you at university and require shifts around your studies?
- Do you wake up early (or sleep late) and want to earn extra money?
- Do you have unlimited work rights?

Seeing Machines builds technology that saves lives. Driver Monitoring poses deeply challenging problems and exciting opportunities for us to solve these, we need enthusiastic team members to monitor our Guardian solution.
- Attractive hourly rate
- Melbourne CBD work location
- Full training provided
- Encouraging, friendly team environment
- Opportunity for career progression through internal mobility
- Contribute to rewarding work that leads to road safety worldwide

About the opportunity
The Guardian Centre Supervisor is responsible for overseeing the delivery of Guardian Centre services during shifts.

**The key responsibilities of the role include**:

- Assist the Guardian Centre Manager to manage the work performance of each Guardian centre analyst on shift.
- Ensure all FIP procedures are carried out properly and in accordance with agreed service standards.
- Conduct regular quality assurance checks of classifications to ensure the delivery of a quality service.
- Coordinate training for new starters with the Guardian Centre Manager, coaching and mentoring staff in their Guardian Centre role.
- Coordinate retraining in accordance with any performance management activities.
- Review documents used by the Guardian Centre analysts and ensure recent versions are available and being utilized.
- Action any Guardian Centre related Issue/Request tickets whilst on shift
- Coordinate analysts access privileges to the Guardian Live database
- Contributing to product improvement through submissions of ideas and suggestions

The Guardian Centre operates 24 hours/7 days a week with shifts scheduled from 6AM - 2PM and 2PM - 10PM
Watch the video to know more about life as a GC monitoring Supervisor at Seeing Machines.

About Guardian
Guardian is used by leading transport and logistics companies worldwide and is proven to reduce fatigue events by more than 90%. So far, Guardian has intervened in more than 50,000 fatigue or distraction related driver events. Face
- and gaze-tracking algorithms measure the driver's head position and eye closure and, when safety parameters are exceeded, audio alarms and seat vibration are immediately activated. Guardian also features a forward-facing camera which captures critical information about road conditions at the time of the event.
About you
We will provide you all the training you need to perform the role; however, an interest in providing a high level of customer service to global customers is key to being successful in this role.
This role is about protecting people and saving lives via our eye monitoring technology led by our Guardian Centre Team.

**We are looking for people who have**:

- Ideally, have experience managing / supervising shifts.
- Experience working in a call centre or monitoring centre.
- Excellent customer service skills and the ability to convey information in an easily understood manner.
- Demonstrated leadership ability.
- Ability to champion ideas and achieve consensus within a team.
- Excellent oral and written communications skills.
- Demonstrated ability to learn technical processes quickly.
- Excellent computer skills (and familiarity with MS Office).

About Seeing Machines
We are a global company founded in 2000 and headquartered in Australia, and an industry leader in vision-based monitoring technology that enable machines to see, understand and assist people.
Seeing Machines develops Driver and Operator Monitoring System (DMS) technology to enhance safety for Automotive, Commercial Fleet, Off-road and Aviation.
Why Seeing Machines
- Work with inspiring people - we are proud to have a team of experts in their field, we invent, innovate, and collaborate
- Work flexibly - we encourage our people to manage their work and personal lives to achieve a balanced outcome
- With offices spanning the world, Seeing Machines serves a growing market in the UK, Europe, Africa, North America, Latin America, and Asia Pacific
- We are social with staff events held throughout the year, from BBQs, morning teas, to special events and other celebrations
- We are focused on employee support
- we understand the importance of our collective wellbeing You will have access to our Employee Assistance Program any time you require it
- Access to global benefits and reward platform - offering discounts across large range of retailers

**For more information, visit**:
Seeing Machines acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our resp

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