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Works Monitoring Officer

7 months ago

Melbourne, Australia Service Stream Full time

Description Summary

Be part of a new way forward for road network management in Victoria. We’re looking for Works Monitoring Officers to start mid May, based out of our Melbourne, CBD office.

About the Role

Starting in July this year, we’ll be working across Melbourne’s south-eastern suburbs and right down the Mornington Peninsula, delivering routine maintenance, emergency response and defect rectification works, as well as network refurbishment and upgrade projects, under a major long-term contract with the Victorian Government. 

Our mission is to deliver safer and more reliable journeys for Victorian road users, keep communities better connected, and create a more sustainable road network.

In return Service Stream has a fantastic range of employee benefits to thank our staff for the hard work and dedication they put in every day. Highlights include:

FLEXIBLE WORKING - at Service Stream, all flexibility requests are genuinely considered. We want to work with you and your needs. GROWTH  – We have lots of opportunities for growth and development. DISCOUNTS  - We have lots of benefits - Join us and have full access to exclusive employee benefits and rewards, offering discounts at top retail and lifestyle companies in the market from The Iconic, Ikea, BCF, JBHiFi, Myer, AirBnb, Dan Murphys, Woolworths, Virgin Australia and many many more. PAID LEAVE  - Our policies are designed with people in mind We have a wide variety of Paid leave options from Purchased Leave, Parental leave, Cultural leave and more. ACCESS  - to our Corporate Novated Leasing, Accommodation and Private Healthcare offers.

How you'll contribute:

Reporting to the Planning & Optimisation (P&O) Manager, the Works Monitoring Officer supports safe, compliant and efficient completion of all VRMC Works.

Specifically, the Works Monitoring Officer is accountable for:

Tracking Works Delivery in real-time to minimise disruption / access issues for road users and communities and enable crews to deliver works safely and efficiently

Coordinating responses to network incidents and emergencies, updating the DTP Traffic Management Centre in relation to traffic management measures and / or disruptions

Liaising with Inspectors, Supervisors and the Pre-Works team to prioritise completion of urgent hazard rectification works identified during a shift

Applying jeopardy management principles and escalation protocols to maintain compliance with Section 750 PB requirements and contract KPIs and internal performance metrics

Producing Shift Completion reports, highlighting any negative variances to the Shift Plan

Based in our Network Intelligence & Operations Centre (NIOC), full-time, part-time and flexible working options will be considered for this role.

About you:

You’ll have at least three years’ experience monitoring, coordinating or delivering high volume works in aroad maintenance or civil construction or logistics/ supply chain environment.

A committed team player who drives for service excellence and continuous improvement, you’lldemonstrate:

Sound knowledge of, (and / or willingness) to learn work methodologies for road maintenance operations, including safety, traffic management, access, permit and licensing requirements,

Exceptional time-management skills and attention to detail in document control, data management and general administration tasks

Experience using works management information systems, GIS tools and Office 365 applications

Excellent communication and interpersonal skills, evidenced by productive working relationships with customers, colleagues and delivery partners

A relentless focus on workforce, road user and community safety in your approach to all tasks 

Formal qualifications (Cert III or higher) in civil construction,logisticsor customer service are a bonus, but not essentialif you can demonstrate equivalent knowledge and capability.

Why you should join the VRMC team:

The work we do connects communities and makes them stronger. You’ll thrive and grow as part of the VRMC team if you’re passionate about safety, service excellence and sustainability, you strive for continuous improvement, and you embrace learning and change. We’re determined to be known as a diverse and inclusive place to work. We want everyone who joins us to feel confident bringing their authentic self to work, knowing that what makes them unique also makes them uniquely valuable. We embrace flexible working options that reflect business and customer needs, role requirements and individual circumstances. Part-time, compressed work hours, job-share and hybrid working arrangements are common across our business.  The safety and prosperity of our people, our customers and the communities in which we work every day is central to our culture and purpose. We’re proud that our positive safety performance consistently ranks among the leading companies in Australia. 

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How to apply – and what happens next

If this sounds like you, apply now via the online application button, below. One of our Recruitment Specialists will call you if anything in your application needs checking. We promise to let you know within two weeks of receiving your application if you’re progressing to interview/assessment stage.