Technical Monitoring Specialist

3 weeks ago


Melbourne, Victoria, Australia City Facilities Management Full time
About the Opportunity

This is a unique chance to join a high-performing team as a Technical Monitoring Advisor. You will be responsible for remotely monitoring Refrigeration, HVAC, and Lighting systems within stores, working closely with our partner Coles.

Key Responsibilities
  • Monitor alarm systems in a control room environment
  • Manage high volumes of outbound calls to field technicians and stores
  • Accurately enter data and deliver customer service to partners and field-based team members
Requirements
  • Demonstrated experience using multiple systems concurrently
  • A high level of attention to detail
  • Customer service experience within a Contact Centre environment (preferred)
  • Previous experience in a Technical Support or service role (preferred)
About City Facilities Management

City Facilities Management is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member. We offer a dynamic and supportive work environment, career progression opportunities, and a range of benefits.



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