Customer Care Specialist

2 months ago


Melbourne, Australia Commonwealth Bank Full time

You are a hard worker who’s driven to make a difference for our customer
- We are a diverse and inclusive team
- Together we can create brilliant customer experiences

We’re on the lookout for Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us.

At CommBank, we believe in rewarding your development and performance. As you learn and gain new skills with us, your salary will increase too.

**Do work that matters**

We like to say that the Direct Banking team is at the heart of the best Retail Bank in Australia, and we're there for our customers when they need it most. You'll be joining a team of passionate people who have a genuine respect and care for one another. Our Team Leaders will support your development and help you grow. That's what makes Direct Banking so special.

**See yourself in our team**

Our Customer Care Specialists are the friendly voice our customers hear when they contact us on a broad range of everyday banking enquiries. You’ll leave a lasting impression on your customers by providing friendly, personal and efficient service.

You’re empathetic and resilient. By walking in our customer’s shoes you’ll ask the right questions to understand what they really need and find them the best solutions. You’ll do your very best to resolve all enquiries on the first call and you’ll achieve this by communicating, listening and learning.

**Our shifts and training**

We offer an interactive and supportive training program that’ll ensure you make an immediate and lasting impression on our customers from day one.

Training will be a mix of in person and virtual for the first 4 weeks, from **12:00p **m - 5:00pm, Monday - Friday.
**Following the initial 4 weeks, you’ll continue to learn on your regular roster for an additional 9 weeks, to ensure you’re set up for success.

We have multiple Part Time positions operating on the below shift options:

- **3pm - 8pm, Sunday - Thursday**
- **3pm - 8pm, Monday - Friday
**Your development**

In addition to training, we offer an 18 month development program to upskill and develop your Customer Care capabilities. Our 4 tier development program will see you broaden your skills across multiple banking products to help enhance the customer experience, with remuneration increases for each tier you reach.

We value the hard work our team put in to create an exceptional customer experience, so we want to do the same for you

**Work from home with us**

These positions have been designed so you can successfully perform your role in the comfort of your own home. All you need is a designated work area, and a connection to the internet, then leave the rest to us.

You can thrive in a flexible, work from home environment - with minimum 1 day per fortnight in your nearest office. Our interactive “Hub” days will help you stay connected and engaged as a team, occurring once every fortnight in the **Melbourne CBD Office.**

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 04/02/2024



  • Melbourne, Australia Commonwealth Bank Full time

    Start with a job - stay for a career - You can thrive in a flexible, work from home environment - with minimum 1 day per fortnight in your nearest office - Your financial wellbeing is important to us - our staff discounts and benefits will be everything you want and more We’re on the lookout for Customer Care Specialists who genuinely care about having...


  • Melbourne, Australia Integral Diagnostic Group Full time

    **Vacancy No** - VN11477 **Status** - Active **Employment Type** - Full Time **Brand** - Lake Imaging **Department** - Corporate Services **Region** - Melbourne **Site** - William Street **Applications Close Date** **Description** - Lake Imaging, founded in 2002, has become the largest radiology provider in central and western Victoria with more than...


  • Melbourne, Australia Seed Heritage Full time

    Perm; Full Time role - Flexible work arrangements - Generous staff discounts! - Opportunity to work for a uniquely Australian Retail Group with a global vision An exciting opportunity has arisen for a **Customer Care Specialist** to join a dynamic team at Brandbank **.** Reporting to the Group Customer Care Manager, you will be an online brand...


  • Melbourne City Centre, Australia Guild Group Full time

    Job Number: 493155 Work type: Full Time Permanent **Location**: Melbourne (CBD) Categories: Customer Service, Claims Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For more than 50 years, we’ve been providing exceptional products, services, and unparalleled customer experiences, driven by...


  • Melbourne, Australia nbn™ Full time

    Job Expectations Build your career and Australia’s future. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements. A fantastic opportunity at nbn, Australia’s largest...


  • Melbourne, Australia ANZ Banking Group Full time

    About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things - whether they’re buying a home, building a business or saving for things big or small. Work in a dynamic, empowered...


  • Melbourne, Australia Homage Care Full time

    Here at Homage we are on a mission to change the way people access and receive their homage-care. We're a tech start-up using our smart technology to help our customers manage their care, the way they want it - recovering with grace, control & dignity. So, what will be your part in our Mission? As a Customer Care Consultant, you are helping people find the...


  • Melbourne, Australia Adecco Full time

    Generous remuneration - Flexible working conditions - ASAP Start Our client is seeking a talented Customer Relationship Specialist to join the team. They are a leader in hearing loss, technology, testing, and treatment within the Health Care and Social Assistance industry. This is temporary position located in Melbourne City, offering a competitive pay...


  • Melbourne, Australia INTENSIVE CARE AT HOME Full time

    **Staff specialist (ICU) for INTENSIVE CARE AT HOME** Employment Type: Contractor basis or Permanent part time Hours per week: 20 Hours per week Position Grade: Staff Specialist **Salary**: As per Staff Specialist Award or contractor rates negotiable The organisation: INTENSIVE CARE AT HOME **Position Summary**: A vacancy exists within INTENSIVE CARE...


  • Melbourne, Australia Lyka Full time

    Who are we?Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease,...


  • Melbourne, Australia Kuehne+Nagel Full time

    ** Your Role**: We are looking for a driven Customer Care Specialist, based in our Tullamarine office, supporting customers by providing helpful information, answering questions and responding to complaints. ** Your Responsibilities**: We are looking for a driven Customer Care Specialist, based in our Tullamarine office, supporting customers by providing...


  • Melbourne, Australia Adecco Full time

    Supportive work environment - Flexible work conditions - Immediate start Our client is seeking an experienced Customer Relationship Specialist to join their growing team. They are a leader in hearing loss, technology, testing, and treatment within the Health Care and Social Assistance industry. This is temporary position located in Melbourne's bustling...


  • Melbourne, Australia Kuehne+Nagel Full time

    If you are looking for a career, not just a job then you are in the right place. ** Your Role**: We are looking for an experienced and motivated Customer Care Specialist to join our team. This role is key in ensuring the retention of your allocated customer portfolio and will support customers by providing helpful information, answering questions and...


  • Melbourne, Australia Commonwealth Bank Full time

    We’re on the lookout for **Customer Service Representatives **within our contact centre! This is a hybrid position, giving you the flexibility to work from home and the office. We are looking for someone who genuinely cares about the experience of our customers, is a fast learner and has aspirations to grow in your career with us. **See yourself in our...


  • Melbourne, Australia Red Energy Full time

    **During inbound calls you will be able to make a difference and provide support to our customers who are facing personal and financial difficulties.** Our Customer Care team assists customers who are experiencing financial and personal hardship by providing flexible payment options and additional assistance through inbound phone calls. **We need someone...


  • Melbourne, Australia Red Energy Full time

    **During inbound calls you will be able to make a difference and provide support to our customers who are facing personal and financial difficulties.** Our Customer Care team assists customers who are experiencing financial and personal hardship by providing flexible payment options and additional assistance through inbound phone calls. **We need someone...


  • Melbourne, Australia Tekskills Inc Full time

    Role: Customer Care Operator/Specialist/Executive/Representative Duration: 6+months with possible extension Location: Anywhere from Australia Remote is available We have multiple exciting opportunities to join our Banking partner - Customer Care Representative team anywhere from Australia preferably Sydney and Melbourne. The purpose of this role is to...


  • Melbourne City Centre, Australia Guild Group Full time

    Job Number: - 493316 Work type: - Full Time Permanent **Location**: - Melbourne (CBD) Categories: - Customer Service Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For more than 50 years, we’ve been providing exceptional products, services, and unparalleled customer experiences, driven...


  • Melbourne City Centre, Australia Guild Group Full time

    Job Number: - 493320 Work type: - Full Time Permanent **Location**: - Melbourne (CBD) Categories: - Customer Service Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For more than 50 years, we’ve been providing exceptional products, services, and unparalleled customer experiences, driven...


  • Melbourne City Centre, Australia Guild Group Full time

    Job Number: - 493261 Work type: - Full Time Permanent **Location**: - Melbourne (CBD) Categories: - Workers Compensation Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For more than 50 years, we’ve been providing exceptional products, services, and unparalleled customer experiences,...