Sea Logistics Customer Care Specialist, Key Accounts

2 weeks ago


Melbourne, Australia Kuehne+Nagel Full time

** Your Role**: We are looking for a driven Customer Care Specialist, based in our Tullamarine office, supporting customers by providing helpful information, answering questions and responding to complaints.
** Your Responsibilities**:
We are looking for a driven Customer Care Specialist, based in our Tullamarine office, supporting customers by providing helpful information, answering questions and responding to complaints.

**Your primary responsibility will be, but not limit to**:

- Driving customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Centre (OCC).
- Establishing and strengthening operational relation to customer contact(s) through daily interactions, regular care visits, pro-actively advising and consulting to ensure customer satisfaction.
- Qualifying customer inquiries and provide quotations within the given price band.
- Supporting with customer onboarding, ensuring inclusion and transfer of customer requirements into the KN systems alongside the (initial) customer order.
- Documenting, resolving, analysing all complaints and then identifying and eliminating root causes.
- Creating and refining customer reports.

**Your Skills and Experiences**:
We look for potential, not only performance. To be successful you will be open about your strengths and weaknesses and prepared to challenge yourself. We value diversity of thinking, experiences, perspectives and active listening.

Additionally, you will have:

- Experience in a similar role is highly preferred.
- Experience with liaising with various levels of stakeholders.
- Time management.
- Ability to communicate effectively and efficiently.

**Good Reasons to Join**: We offer flexible working arrangements to our employees. This includes the ability to skip the commute and work from home and also take advantage of working at multiple site locations as well as flexibility in regards to daily working hours. We will help you to achieve your goals with continuous professional development and regular career progression discussions. Emphasis is placed on our annual Individual Development Plans and is supported with both internal and external training opportunities. If you are looking for a career, not just a job then you are in the right place. We seek to make a difference today, for the people of tomorrow. Our Net Zero Carbon initiatives aims to achieve carbon neutrality for our sea freight shipments by 2030.

**About Kuehne+Nagel***

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Frank Mistero



  • Melbourne, Australia Kuehne+Nagel Full time

    You will be part of our Sea Logistics team, adding your leadership expertise + skills to the delivery of Customer + Operational Excellence. ** Your Role**: Your primary objective is to develop, implement and drive the local product + business development strategy for our less than full container load product (LCL). You will do this by working with a...


  • Melbourne, Australia Kuehne+Nagel Full time

    You will be joining the National Air Logistics team where you will add your leadership expertise + skills to the delivery of Customer Excellence ** Your Role**: You will be responsible for leading, directing + optimizing your customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility. **...

  • Key Account Manager

    4 weeks ago


    Melbourne Airport, Australia DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 79961 Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the...

  • Key Account Manager

    4 weeks ago


    Melbourne Airport, Australia DSV Full time

    Job Req Number:  79961Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family. DSV Air & Sea is seeking to hire a skilled and passionate Key Account Manager in Melbourne. The main focus of...

  • Key Accounts Manager

    4 weeks ago


    Melbourne, Australia Recruit19 Full time

    Fast-growing Australian company in Melbourne - Attractive remuneration package - Great team culture **You are** a sales and account management professional with relevant experience in the freight forwarding industry. You build strong relations both internally and externally and tailor your approach for each client. You are skilled at business planning and...

  • Key Account Manager

    4 weeks ago


    Melbourne Airport, Australia DSV Full time

    Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family. DSV Air & Sea is seeking to hire a skilled and passionate Key Account Manager in Melbourne. The main focus of this role is to manage,...


  • Melbourne Airport, Australia DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 78726 Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the...

  • Logistics Specialist

    4 weeks ago


    Melbourne, Australia Talent Focus Recruitment Full time

    Talent Focus are working on behalf of our client to recruit a Logistics Specialist based out of their Moorabbin site. This is a fantastic opportunity to work for an internationally recognised production company, who are a market leader within their field of expertise. We are looking for a self-driven, responsible and motivated person looking for a new...


  • Melbourne, Australia KBR Full time

    **Title**: Integrated Logistics Support Specialist **Your KBR future - delivering solutions and changing the world** **About KBR**: **We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.** KBR delivers science, technology and engineering solutions to governments and...


  • Melbourne Airport, Australia DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 80642 Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the...


  • Melbourne Airport, Australia DSV Full time

    Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family. DSV Air & Sea is seeking to hire a skilled and passionate Sales Advisor. Key Accounts in Melbourne or Sydney. As a Sales Advisor, you will...


  • Melbourne Airport, Australia DSV Full time

    Job Req Number:  80642Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family. DSV Air & Sea is seeking to hire a skilled and passionate Sales Advisor. Key Accounts in Melbourne or Sydney. ...


  • Melbourne, Australia Pace Appointments Full time

    This is an excellent opportunity to bring your industry knowledge to a large, successful logistics specialist and be part of a fantastic team of experts. Our client is a highly successful international logistics company. They boast a modern, vibrant working environment and the latest industry tools, allowing them to provide a true door to door service to a...

  • Key Account Manager

    7 days ago


    Melbourne Airport, Australia Staffx Pty Ltd Full time

    **Our Client** STAFF X Talent Solutions is currently hiring for a renowned worldwide provider of Transport & Logistics services, operating in over 90 countries. Our client delivers and oversees supply chain solutions for a multitude of businesses, ranging from small family-owned enterprises to major multinational corporations. **The Role** We are seeking...


  • Melbourne, Australia Pace Appointments Full time

    **About the company**: Our client is a leading player in the global logistics industry, specializing in seamless freight forwarding solutions. With a commitment to excellence and innovation, they pride themselves on delivering exceptional service to our clients worldwide. As an Air and Sea Export Coordinator, you will be responsible for managing and...

  • Key Account Manager

    4 weeks ago


    Melbourne, Australia Henning Harders Full time

    **Location: Melbourne - Hybrid working arrangement**: **Description** Managing a portfolio of clients and communicating with internal and external stakeholders to efficiently manage import bookings and shipments whilst building customer relationships and identifying growth opportunities for the accounts that you manage. **Knowledge and Experience...

  • Logistics Specialist

    4 weeks ago


    Melbourne, Australia Gateway Synergy Recruitment Full time

    Minimum 5 years of experience in a similar role preferably in defence sector - NV1 or Baseline Security clearance preferred but not required **Gateway Synergy is looking for highly experienced Logistics Specialist contractors for a government department. An exciting opportunity is open for various roles for a rapidly growing project. Be part of a team that...


  • Melbourne, Australia Visy Full time

    **Job no**: 507580 **Work type**: Full Time **Location**: Melbourne - North At Visy, our people make us stand out from the crowd. We’re always seeking solutions, opportunities and possibilities. We look for people who see what’s ahead and run towards it. These people are helping us to achieve our vision to become the global leader in sustainable...


  • Melbourne Airport, Australia DSV Full time

    Job Req Number:  78726Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family. DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist, Strategic Accounts in...

  • Import Air

    4 weeks ago


    Melbourne, Australia Pace Appointments Full time

    A brand new opportunity has arisen within the Import operations department and our client is looking for a self motivated, energetic and experienced Import Operator for the Freight Forwarding industry. The role of an Import Operator is to handle the daily operations of both Air & Sea Freight shipments in a proficient and timely manner. **Key...