Customer Care Specialist

2 weeks ago


Melbourne, Australia Commonwealth Bank Full time

Start with a job - stay for a career
- You can thrive in a flexible, work from home environment - with minimum 1 day per fortnight in your nearest office
- Your financial wellbeing is important to us - our staff discounts and benefits will be everything you want and more

We’re on the lookout for Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us.

At CommBank, we believe in rewarding your development and performance. As you learn and gain new skills with us, your salary will increase too.

**Do work that matters**

We like to say that the Direct Banking team is at the heart of the best Retail Bank in Australia, and we're there for our customers when they need it most. You'll be joining a team of passionate people who have a genuine respect and care for one another. Our Team Leaders will support your development and help you grow. That's what makes Direct Banking so special.

**See yourself in our team
Our Customer Care Specialists are the friendly voice our customers hear when they contact us on a broad range of everyday banking enquiries. You’ll leave a lasting impression on your customers by providing friendly, personal and efficient service.

You’re empathetic and resilient. By walking in our customer’s shoes you’ll ask the right questions to understand what they really need and find them the best solutions. You’ll do your very best to resolve all enquiries on the first call and you’ll achieve this by communicating, listening and learning.

**Our shifts and training
We offer an interactive and supportive training program that’ll ensure you make an immediate and lasting impression on our customers from day one.

Training will be conducted in person and virtually for the first 4 weeks, from **8:00am - 1:00pm **, Monday to Friday.**

Following the initial 4 weeks, you’ll continue to learn on your regular roster for an additional 9 weeks, to ensure you’re set up for success.

We have multiple Part Time positions available operating on the below shift:
**8:00am - 1:00pm Sunday - Thursday
**Your development**

In addition to training, we offer an 18 month development program to upskill and develop your Customer Care capabilities. Our 4 tier development program will see you broaden your skills across multiple banking products to help enhance the customer experience, with remuneration increases for each tier you reach.

We value the hard work our team put in to create an exceptional customer experience, so we want to do the same for you

**Work from home with us
These positions have been designed so you can successfully perform your role in the comfort of your own home. All you need is a designated work area, and a connection to the internet, then leave the rest to us.

Our interactive “Hub” days will help you stay connected and engaged as a team, occurring once every fortnight in the Melbourne CBD office.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 26/03/2023



  • Melbourne, Australia Commonwealth Bank Full time

    **- **You are passionate about customer care with experience in eCommerce, looking for a role that suits your lifestyle**: - **We are a team of innovative thinkers, solving complex problems with simple solutions**: - **Together we can find the best outcomes for our teams and customers**: - **Rotating roster offered **7am to 7pm Monday to Sunday**: **Do...


  • Melbourne City Centre, Australia Guild Group Full time

    Job Number: 493183 Work type: Full Time Permanent **Location**: Melbourne (CBD) Categories: Customer Service Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For more than 50 years, we’ve been providing exceptional products, services, and unparalleled customer experiences, driven by genuine...


  • Melbourne, Australia Homage Care Full time

    Here at Homage we are on a mission to change the way people access and receive their homage-care. We're a tech start-up using our smart technology to help our customers manage their care, the way they want it - recovering with grace, control & dignity. So, what will be your part in our Mission? As a Customer Care Consultant, you are helping people find the...


  • Melbourne, Australia nbn™ Full time

    Job Expectations Build your career and Australia’s future. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements. A fantastic opportunity at nbn, Australia’s largest...


  • Melbourne, Australia Commonwealth Bank Full time

    You are a hard worker who’s driven to make a difference for our customer - We are a diverse and inclusive team - Together we can create brilliant customer experiences We’re on the lookout for Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us. At...


  • Melbourne, Australia Lyka Full time

    Who are we?Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease,...


  • Melbourne, Australia Australian Unity Full time

    Established in 1840, we’re Australia’s first member-owned wellbeing company. A trusted Mutual with a rich history of over 180 years of delivering **Real Wellbeing **for our members, customers, and employees. It’s an exciting time to be joining Australian Unity - we have grown significantly over recent years and are transforming to capitalise on...


  • Melbourne, Australia Red Energy Full time

    **Customer Initialisation Specialist** Exciting times are right in front of you, we’re hiring for our Customer Initialisation (CI) team! We’re offering full time opportunities in a specialist role within our CI team, where your experience can be utilised and skills further developed, whilst looking after the onboarding process of our customers. It’s...


  • Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist Please note, the start date for this role is **8th of July** where you will complete four weeks of mandatory training in our Collins Street office. **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the...


  • Melbourne, Australia Commonwealth Bank Full time

    **Technical Care Support Specialist** - You are passionate about customer care with experience in eCommerce, looking for a role that suits your lifestyle - We are a team of innovative thinkers, solving complex problems with simple solutions - Together we can find the best outcomes for our teams and customers - Rotating roster offered **7am to 7pm Monday to...


  • Melbourne, Australia Elevo Care Full time

    Inclusive and caring company with a strong focus on people - Take ownership to develop and grow your new role - Flexible work environment, working from home **Who we **are** Our mission is our commitment to provide high quality, person-centered continuity supports to Participants, enabling them to continue to rise up and achieve their individual...

  • Patient Care Worker

    4 weeks ago


    East Melbourne, Australia devoted care Full time

    **Patient Care Worker - EAST MELBOURNE VICTORIA - AGED CARE FACILITY** **Opportunities to work and live in Australia** We are currently seeking those with a Certificate III/IV in Individual Support/Aged Care/Disability/HSA or Student Nurses with a passion for aged care. A fantastic opportunity to join one of Australia’s leading specialists in Aged Care....


  • Melbourne, Australia Homage Care Full time

    **What you will be doing** The Care Advisory Associate is the first point of contact for our clients. The main focus is to assist new customers enquiries and assess their care requirements while managing their expectations with smooth delivery. This is the perfect entry level role to take your first steps in an exciting, fast-growing business and develop...


  • East Melbourne, Australia Devoted Care Full time

    **Patient Care Worker - EAST MELBOURNE AGED CARE FACILITY** **VARIOUS LOCATIONS INS EAST MELBOURNE AVAILABLE** We are currently seeking those with a Certificate III/IV in Individual Support/Aged Care/Disability/HSA or Student Nurses with a passion for aged care. A fantastic opportunity to join one of Australia’s leading specialists in Aged Care. Unite...

  • Care Manager

    4 weeks ago


    Melbourne, Australia Hazel Home Care Full time

    Melbourne- Care Manager - Melbourne **Who am I?** I am a passionate person who loves working in an engaged and supportive environment to deliver amazing service and care to customers as part of a team. I have high empathy which enables me to understand the needs of our customers and to provide a service that exceeds their expectations. I am motivated to...

  • Care Professional

    4 weeks ago


    Melbourne, Australia Hazel Home Care Full time

    Melbourne- Care Professional **Who am I?** I am a passionate person who loves working in an engaged and supportive environment to deliver amazing service and care to customers as part of a team. I have high empathy which enables me to understand the needs of our customers and to provide a service that exceeds their expectations. I am motivated to add value...

  • Customer Support

    4 weeks ago


    Melbourne, Australia Red Energy Full time

    **Customer Support & Admin Specialist** Exciting times are right in front of you, we’re hiring for our Customer Initialisation (CI) team! We’re offering full time opportunities in a specialist role within our CI team, where your experience can be utilised and skills further developed, whilst looking after the onboarding process of our customers. It’s...


  • Melbourne City Centre, Australia HAYS Full time

    **NAB** **Customer Service Specialist** **Your new role**: Join the NAB Assist team and provide customers with exceptional customer service providing tailored solutions for overdue accounts! Paying $32.69ph + Super, This role is based in the stunning Docklands just behind southern cross station. You will be required to work Monday-Friday, full time between...


  • Melbourne, Australia Salveo Care Full time

    ** AM, PM and Night Duty, Regular Shifts 40-50 hours a week. Aged Care Residential.** Role**:Personal Care Worker** - Must be enrolled or completed cert 3 or cert 4 - Must have the double dosage of Covid Vax - Must have valid Police Checks **Benefits**: - **Accommodation assistance** - **Preferred overseas Registered Nurse**: - **relocate to the...


  • Melbourne, Australia Anson Management Consulting Full time

    Build long lasting Customer relationships - Leverage your customer service skills in an excitingly different environment - An exciting growing organisation where your experience will be hugely valued **About Us**: Aviary Corp Pty. Ltd. is fast-growing software company with its primary product being ‘Nightingale’ - an in-house developed cloud-based...