Webchat Sales Representative

2 weeks ago

Parramatta, Australia HCF Full time

**About the Role**

This a **Full-Time**, **Hybrid** position based in our **Parramatta Contact Centre**.

**Responsibilities**
- Recommend and educate member thoroughly regarding benefits of HCF products and services
- Delivering a high level of service in all interactions with members and HCF Group staff
- Maintaining accuracy, confidentiality and compliance of member information
- Demonstrate high levels of ownership on the chat so that you deliver first contact resolution for the member
- Surprise and delight our members by making sure that they feel that their chat experience was awesome

**About you**
- Desire and commitment to work within a team dedicated to achieving team and individual performance objectives
- Strong commitment to providing outstanding customer service & sales
- Knowledge of company products and services and extensive experience in a contact centre
- Excellent telephone communication skills and written skills
- Knowledge of the Health Insurance Industry, related rules and regulations highly regarded

**Culture**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your own wellbeing journey, so that you can be at your best.

We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

**Culture & Benefits**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your own wellbeing journey, so that you can be at your best. This includes:

- 50% subsidy on HCF Private Health Insurance
- 18 weeks Parental Leave for all new parents
- Mental Health & Wellbeing programs
- Discounts to HCF’s entire suite of products; Life, Pet and Travel Insurances

Growing your career at HCF is a priority for us. We fill approximately 40% of our roles internally To support your growth and development we have many learning opportunities internally and externally with study leave and study assistance to further support.

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