Webchat Sales Representative

2 weeks ago

Parramatta, Australia HCF - Member Growth Full time

About the Role

As the Webchat Sales Representative, you will provide Uncommon Care to our customers. We are looking for you to bring your Human touch to this Call Centre role.

You will be responding to messages online from potential customers shopping for Private Health and Life Insurance to guide them and provide them with advice so they can make the right healthcare choices for themselves and their families.

This is a full-time, hybrid position. When you work from the office, you’ll be based in our brand new, high-tech Parramatta Call Centre.

This role offers a competitive base salary plus superannuation, up to 18% shift loading and the opportunity to earn up to 10% of your salary in sales commissions. 

This is an initial 12-month fixed-term contract 

Responsibilities

  • Receive and answer enquiries from the HCF website whilst on the path to purchase in response to joining HCF
  • Recommend and educate customers thoroughly regarding benefits of HCF products and services
  • Provide answers to any online customer enquiries 
  • Make outbound calls to prospects part of campaigns.
    • Warm Leads
    • Website Leads
    • Web Chat Leads

Please note, this role does not involve cold-calling. 

About You

  • Strong commitment to providing outstanding customer service & sales
  • Previous experience working in a Contact Centre environment
  • Previous experience within Private Health Insurance
  • Previous experience selling using a structured sales methodology via a digital channel
  • Desire and commitment to work within a team dedicated to achieving team and individual performance objectives
  • A positive attitude and willingness to embrace change
  • Ability to work under pressure
  • Self-driven and motivated
  • Excellent telephone communication skills
  • Excellent written communication skills

Culture & Benefits

Purpose-Driven Passion - We are united by a common purpose – to make healthcare affordable, understandable, high quality and member-centric.

Wellness and Work-Life Balance – We’ll equip you with the necessary skills and tools to support your personal well-being journey, ensuring you perform at your best. Our offerings include:

  • 50% subsidy on HCF Hospital and/or Extras Cover.
  • 18 Weeks of Parental Leave for all new parents
  • Mental Health & Wellbeing Programs, including workshops, fitness classes, flu vaccinations, skin checks and more
  • Discounts on HCF’s entire suite of products, including Life, Pet and Travel Insurance, as well as Fitness First gyms and on our Eyecare products.

Collaboration and Inclusivity – We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education, and socio-economic status.

Continuous Learning and Growth - We believe in lifelong learning. Our organization provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage growth and curiosity.

Next Steps

If you require any adjustments to assist you in making your application or throughout the recruitment or onboarding process, please reach out to Talent Acquisition – vacancy@hcf.com.au to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.

  • Webchat Sales Representative

    2 weeks ago

    Parramatta, Australia HCF Full time

    **About the Role** As the **Webchat Sales Representative,** you will provide Uncommon Care to our customers. We are looking for you to bring your Human touch to this Call Centre role. You will be responding to messages online from potential customers shopping for Private Health and Life Insurance to guide them and provide them with advice so they can make...

  • Webchat Sales Representative

    2 weeks ago

    Parramatta, Australia HCF Australia Full time

    About the Role As the Webchat Sales Representative, you will provide Uncommon Care to our customers. We are looking for you to bring your Human touch to this Call Centre role. You will be responding to messages online from potential customers shopping for Private Health and Life Insurance to guide them and provide them with advice so they can make...

  • Webchat Sales Representative

    2 weeks ago

    Parramatta, Australia HCF Full time

    **About the Role** This a **Full-Time**, **Hybrid** position based in our **Parramatta Contact Centre**. **Responsibilities** - Recommend and educate member thoroughly regarding benefits of HCF products and services - Delivering a high level of service in all interactions with members and HCF Group staff - Maintaining accuracy, confidentiality and...

  • Sales Representative

    2 weeks ago

    Parramatta, Australia B.S.H LOGISTICS PTY LTD Full time

    BSH Logistics is a courier company based in Sydney that specialises in same-day delivery within Sydney metro and Regional NSW. We are currently on the lookout for superstar! sales representatives with experience in the transport and logistics industry preferable! You will need to have a proven record in sales within the Transport Industry, you will report...

  • Customer Sales Consultant

    5 days ago

    Parramatta, New South Wales, Australia Medibank Private Limited Full time

    The role: As a member of a strong and supportive team that puts our customers first, your role involves reaching sales targets and delivering exceptional customer service. By showing heart and empathy, you will contribute towards Medibank's growth and deliver our purpose "Better Health for Better Lives". Whilst you will be based in the retail store, you...

  • Customer Sales Consultant

    4 weeks ago

    Parramatta, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Sales Consultant

    2 weeks ago

    Parramatta, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Junior Sales Representative

    2 months ago

    Parramatta, Australia Qest Human Resources Full time

    Our Client is looking for a Sales Representative in this fast paced role, that is ready for the challenges to implement new sales in both the suburbs of Sydney as well as NSW Country regions. If you are good at communicating with customers good with sales and customer service, our Client is looking to looking at growing their on line presence of trade sales...

  • Outbound Sales Representative

    2 weeks ago

    Parramatta, Australia HCF Full time

    **About the Role** As an Outbound Sales Representative, you will provide Uncommon Care to our customers. We are looking for you to bring your Human touch to this Call Centre role. You will be proactively reaching out to consumers shopping for Private Health and Life Insurance to guide them and provide them with advice so they can make the right healthcare...

  • Outbound Sales Representative

    3 weeks ago

    Parramatta, Australia Energy Action Full time

    **Don't just call. Make a difference** Climate change is real. Of that, there is no doubt. Join Australia's number one energy broker, and find yourself in a place with the power to make a difference to the Australia your children will inherit. **About Us** Energy Action makes energy simpler, cleaner and cost less. We have over $1 billion of energy under...

  • Outbound Sales Representative

    3 weeks ago

    Parramatta, Australia Energy Action Full time

    **Don't just call. Make a difference** Climate change is real. Of that, there is no doubt. Join Australia's number one energy broker, and find yourself in a place with the power to make a difference to the Australia your children will inherit. **About Us** Energy Action makes energy simpler, cleaner and cost less. We have over $1 billion of energy under...

  • Telephone Sales Representative

    2 months ago

    Parramatta, Australia HCF Full time

    **About the Role** As an Telephone Sales Representative, you will provide Uncommon Care to our customers. We are looking for you to bring your Human touch to this Call Centre role. You will be taking calls from potential customers shopping for Private Health and Life Insurance to guide them and provide them with advice so they can make the right healthcare...

  • Telephone Sales Representative

    7 days ago

    Parramatta, Australia HCF Full time

    **12 Month Secondment** **About the Role** As a Telephone Sales Representative, you will provide Uncommon Care to our customers. We are looking for you to bring your Human touch to this Call Centre role. You will be taking calls from potential customers shopping for Private Health and Life Insurance to guide them and provide them with advice so they can...

  • Customer Sales Consultant

    6 days ago

    Parramatta, New South Wales, Australia Medibank Private Limited Full time

    Select how often (in days) to receive an alert: Will you actively create a healthier future for tomorrow? At Medibank we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we...

  • Telephone Sales Representative

    2 months ago

    Parramatta, Australia HCF Full time

    **About the Role** As an **Telephone Sales Representative**, you will provide Uncommon Care to our customers. We are looking for you to bring your Human touch to this Call Centre role. You will take calls from consumers shopping for Private Health and Life Insurance to guide them and provide them with advice so they can make the right healthcare choices for...

  • Outbound Sales Representative

    6 days ago

    Parramatta, New South Wales, Australia HCF Full time

    About the RoleAs an Outbound Sales Representative, you will provide Uncommon Care to our customers. We are looking for you to bring your Human touch to this Call Centre role. You will be proactively reaching out to consumers shopping for Private Health and Life Insurance to guide them and provide them with advice so they can make the right healthcare choices...

  • Telephone Sales Representative

    1 month ago

    Parramatta, Australia HCF - Member Growth Full time

    12 Month Secondment  About the Role As a Telephone Sales Representative, you will provide Uncommon Care to our customers. We are looking for you to bring your Human touch to this Call Centre role. You will be taking calls from potential customers shopping for Private Health and Life Insurance to guide them and provide them with advice so they can make the...

  • Telephone Sales Representative

    3 weeks ago

    Parramatta, Australia HCF - Member Growth Full time

    12 Month Secondment  About the Role As a Telephone Sales Representative, you will provide Uncommon Care to our customers. We are looking for you to bring your Human touch to this Call Centre role. You will be taking calls from potential customers shopping for Private Health and Life Insurance to guide them and provide them with advice so they can make the...

  • Telephone Sales Representative

    6 days ago

    Parramatta, New South Wales, Australia HCF Full time

    About the RoleAs an Telephone Sales Representative, you will provide Uncommon Care to our customers. We are looking for you to bring your Human touch to this Call Centre role. You will be taking calls from potential customers shopping for Private Health and Life Insurance to guide them and provide them with advice so they can make the right healthcare...

  • Telephone Sales Representative

    6 days ago

    Parramatta, New South Wales, Australia HCF Full time

    About the RoleAs an Telephone Sales Representative, you will provide Uncommon Care to our customers. We are looking for you to bring your Human touch to this Call Centre role. You will take calls from consumers shopping for Private Health and Life Insurance to guide them and provide them with advice so they can make the right healthcare choices for...