Customer Strategy and Inclusion Lead

3 weeks ago


Adelaide CBD, Australia SA Government -DEPARTMENT FOR INFRASTRUCTURE AND TRANSPORT Full time

**Department for Infrastructure and Transport**

**Job reference**: 546030

**Location**: 5000 - ADELAIDE

**Job status**: Ongoing

**Eligibility**: Open to Everyone

The Department for Infrastructure and Transport (DIT) has diverse responsibilities for transport systems and services, infrastructure planning and provision within South Australia.

**Duties**
The Customer Strategy and Inclusion Lead is responsible for leading the development of public transport customer strategies which aligns to, and delivers, SAPTA and the Department’s strategic objectives, which help to deliver a more customer-centric and inclusive service. As part of this, the position is accountable for developing strategic engagement strategies and associated action plans to enable meaningful engagement with priority community groups. The incumbent will also lead the identification and scoping of customer experience improvement initiatives to support the customer transformation journey, including enhancing accessibility and inclusion for all customers.

**Requirements**:
Tertiary qualification in Business, Human Resource Management, Social Sciences or related discipline will be highly regarded.

**Special Conditions**

Some out of hours and weekend work, along with some intra/interstate travel may be required.

**Remuneration**
ASO7 - $104,938 to $113,435 per annum

**Enquiries**
Ms Mel Carter
Manager, Customer Experience and Insights
Telephone: (08) 7133 2572

**Application Instructions**

**Additional Notes**
Applicants are required to submit a CV and a Cover Letter of no more than 2 pages addressing the selection criteria in the attached Role Statement.

Please note, previous applicants need not apply.

The SA Government is an Equal Opportunity Employer and safety is a core value.

Role Statement - Customer Strategy & Inclusion Lead (ASO7)

**Applications close**: 02/09/2023 5:00 PM

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.



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