Operations Manager

7 months ago

Parramatta, Australia Stride Full time

**About Us**:
We are leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition - it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey.

As we embark on our next stage, join us to make a difference. We're here to Stride.

**About the service**:
The Head to Health service model is tailored to the needs of the local community and offers a combination of peer-led recovery and clinical support to provide a safe, welcoming and supportive environment for people experiencing psychological distress. Allowing low risk individuals to identify alternatives to presenting to the Emergency Department and gaining access support from trained mental health professional within their community, outside a clinical setting.

**On offer**:

- Based in Parramatta, NSW
- Permanent, full-time opportunity
- Excellent Base Salary plus Super
- Leave loading at 17.5%
- Salary Packaging options (up to $15,899 tax free)
- Meals and entertainment allowance of up to $2,650
- Paid parental leave
- Excellent training and development
- Stride Rewards - access to discounts from 100s of retailers (fashion, food and fitness)
- One paid wellbeing leave day per year
- Purchase up to 5 additional leave days in a 12 month period
- Supportive team environment

**Role overview**:
The Operations Manager will have a pivotal role in the overall leadership and management of the Head to Health team in accordance with operational guidelines, including contract management, performance & reporting, stakeholder and partnership engagement, management of the community engagement program and team, and of the Centre admin teams. Working closely with the Clinical Services Manager and Clinical Team Leaders, the Operations Manager is responsible for the overall management of the centre.

**Requirements**:

- Tertiary level education in a relevant discipline, i.e. Business, Education, Health or Human Services or extensive experience in a similar role
- Experience in strategic planning and complex program management.
- Demonstrated leadership & management in multidisciplinary and/or cross sector initiatives; including consultation, engagement & partnership with a wide range of professionals and organisations & stakeholders.
- Experience managing a team; as well as recruitment, orientation, performance reviews, staff disciplinaries, performance development & team building.
- Experience in the management of a service, including effectively identifying, planning, organising and allocating resources, in order to maximise operational efficiency and meet funding deliverables.
- Knowledge of and commitment to the principles of continuous quality improvement, including skills in the development of comprehensive policies and procedures, workplace health and safety systems and evaluation and risk management resources and tools.
- Highly developed communication, written & interpersonal skills, and the ability to engage with, establish and maintain effective relationships with a diverse range of people.
- Understanding of the Australian health care system, key issues in primary health care, and the mental health service system.
- Must be eligible to apply/currently hold a WWCC

Vaccination against COVID-19 is a requirement for all positions and is in accordance with Stride policy. As part of the recruitment process Stride requests evidence of vaccination status (in accordance with privacy principles) to ensure compliance with this policy requirement.

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

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