Vendor Operations Manager

3 months ago

Parramatta, Australia NSW Department of Communities and Justice Full time

Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 63695**Vendor Operations Manager**
- **Location: Parramatta CBD with access to hybrid work arrangements**:

- **Ongoing**:

- **Salary from $120,859 to $133,183 + super and annual leave loading**:

- **Diverse and inclusive organisation with generous leave entitlements including flex leave and access to Fitness Passport**

**About us**

The Department of Communities and Justice (DCJ) is the lead agency under the Stronger Communities Cluster. DCJ works to enable everyone's right to access justice and help for families through early intervention and inclusion, with benefits for the whole community. Stronger Communities is focussed on achieving safe, just, inclusive and resilient communities by providing services that are effective and responsive to community needs.

**Your role**

As a Vendor Operations Manager you will oversee the operational service compliance and performance arrangements for vendor sourced services, specifically relating to Software, both subscription and perpetual based. The role is responsible for ensuring DCJ is complaint with license agreements and integrating system solutions across various platforms and technologies in a range of environments.

You will have the opportunity to be part of a culture that is supportive, engaging and rewarding, whilst working in a fast-paced and flexible agile environment

**What you’ll do**
- You will act as the operational interface between the vendor service delivery teams and DCJ and act as a single point of operational escalation for the vendor and the internal clients in relation to software.
- Work with IT managers and the procurement team to interpret software licensing agreements and negotiate better financial outcomes and contract terms with vendors.
- Manage the end to end lifecycle of software renewals, ensuring briefing notes are submitted on time and with all the required information from the vendor and internal teams
- Implement robust processes during the transition and service acceptance phase to ensure Projects handover all relevant license agreements, forecast license costs and confirmed funding source for software assets to ensure the accuracy of the Software Asset Management System.

**What we’re looking for**
- Tertiary qualifications and/or equivalent experience
- Understanding of vendor management or procurement in the context of frameworks, controls, policies and processes
- Excellent written and oral communication skills with the capability to develop and maintain effective working relationships
- High level time management and the ability to prioritise tasks with competing deadlines

Download the role description.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

- **Targeted Question 1**: One of the main objectives of this role is to ensure DCJ is in compliance with its licensed software usage. Can you provide an example of a time you have had to complete an audit of software licenses; what tools did you use to complete the audit and what was the business outcome
- **Targeted Question 2**: This role will involve working with multiple vendors and stakeholders to evaluate differing software and harmonise similar products across DCJ into one for easier maintenance and support. Can you provide an example of when you have had to evaluate multiple software that achieved similar requirements? How did you decide in the final product? How did you ensure the multiple stakeholders were on board with potentially moving products?

**Applications close **Wednesday 29 November at 11:59pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

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