Customer Experience Technician

6 months ago

Melbourne, Australia Fisher & Paykel Appliances Full time

The Role

The Role

Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious.

As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand.

Our Opportunity:
We recognise the unique skills of specialist Customer Experience Technician -and we are looking for a high calibre technician to join our Melbourne Team.

If you are sustainably minded, we want you to use your knowledge to fix our appliances and/or air-conditioners quickly with our spare parts to satisfy our long-standing customers.

Would you like a;
- Competitive Salary plus incentives
- Tools of the trade - Van, Tools, Uniform, Phone etc
- Continuous Training, Development and Support
- Career Progression

If you answered yes to the above this is the role for you

The role will carry out professional quality service repairs directly to our customers at their residence or in the workshop. A major benefit within this role is flexibility as it supports a "work out of home" model which means you do not have to travel each morning or night to the workshop.

Your Key Responsibilities:

- Repair and fully test the operation of the product ensuring full customer satisfaction
- Develop and maintain superior product knowledge through all training media, service manuals and training sessions
- Complete all paperwork and documents related to service work and cash collection
- Maintaining and managing van stock of spare parts inventory

Experience Required:

- Electrical License or Restricted Electrical Workers License (Disconnect & Reconnect Appliances) industry experience as a minimum
- Strong communication skills and strong PC skills
- Provide premium customer service
- Be self-motivated with a positive, friendly approachable nature

What Next?

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

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