Library Experience Technician

6 months ago

Melbourne, Australia City of Melbourne Full time

**This is a permanent part time opportunity based in our beautiful **new narrm ngarrgu library**:

- **Career development support and opportunities to learn new skills within a creative and exciting environment**:

- **$70,133 **(Pro-rated for part-time) + 11% Superannuation**

**About City of Melbourne**

Situated on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin nation, Melbourne has long been considered one of the world’s most liveable and prosperous cities and a thriving, successful example of multiculturalism and diversity. At the heart of this is the **City of Melbourne**, a proud organisation positioned to excel as a leading capital city by delivering what matters most to those who work, live, study, visit and invest here.

We are the **City Of Melbourne**, a place to be bold and inspirational.

Together, we champion difference, celebrate achievement and recognise positive impact.
**About the Team**

The City of Melbourne Libraries team forms part of our Creative City branch whose focus is to equip Melburnians to thrive in a rapidly changing world by nurturing creativity, ideas and learning. This team aims to be globally recognised, locally loved and leave no-one behind.

City of Melbourne Libraries provides services online and from seven locations with a focus on the principles of lifelong learning, reading, place, experience and operational excellence. Positions within the Melbourne Library Service are not fixed at the one location and may be required from time to time to relocate dependant on business needs.
**About the Role**

Join our dynamic team as a **Library Experience Technician** where you'll play a pivotal role in providing customer service and administrative support in our new **narrm ngarrgu library**

As a Library Experience Technician, you'll be central to delivering top-notch library services. Engage with customers by managing library materials, offering reference services, and assisting with technology. Your role extends to shelving, providing tailored recommendations, and contributing to dynamic library programs. Collaborate on administrative tasks to ensure branch efficiency, showcasing your versatility and dedication to enhancing the overall library experience.

We are looking for someone with a passion for customer service, organisational skills, and a tech-friendly approach. Join our team and play a vital role in the transformative impact of libraries.
- **What you will bring to City of Melbourne**
- Excellent customer service skills with the ability to build relationships with internal and external stakeholders maintaining a flexible and positive approach.
- A resilient and adaptable nature with the ability to work in a busy service environment whilst managing multiple and competing priorities in a calm and efficient manner
- Ability to work effectively independently and within a team environment.
- Excellent communication skills and the ability to relate to people from diverse cultural and linguistic backgrounds, as the role engages directly with the public to enhance their experience with the library service
- A qualification of Associate Diploma of Applied Social Science (Library Technician) or equivalent and/or relevant experience desirable

**What we can offer you at City of Melbourne**
- **Attractive Remuneration & Benefits**: Excellent pay package with a range of exciting benefits. Flexible working, excellent leave entitlements, study assistance & other great corporate discounts.
- **Career Progression**:Career development support and opportunities to learn new skills within a creative and exciting environment
- **Permanent Part Time Opportunity**: This is permanent part time opportunity (17.5 hours per week) based in our beautiful new narrm ngarrgu library.
There is also the opportunity for weekend overtime after 12pm Saturday and on Sundays.
- **Work-Life Balance**:We encourage flexibility and wellbeing and we will support you to thrive in your role.
- **Vibrant and Ambitious Team**: A collaborative team of passionate people who are dedicated to shaping the future of Melbourne for visitors and residents.

***

**How to apply**

If you are enthusiastic about creating positive library experiences and contributing to community engagement, please apply
- Attach your resume
- Attach a cover letter (no more than one page)
- Provide responses to the following questions:

- What excites you about the possibility of joining our team and taking on this role?
- What can you bring to this role?

**_
- **
- City of Melbourne conducts a safety screening process for all employees including a Police and Working with Children Check. The City of Melbourne is a child safe organisation and has zero tolerance for child abuse. For information about the broader collection and use of personal information by the City of Melbourne, please refer to our _Privacy Policy_._

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